Ten years ago, there was a different generation of disgruntled customers. Back then, you would merely shake your head at the client who confronted your salespeople and move on to your next customer in hopes that the end result would be better.
Fast forward a decade later and now that disgruntled customer can do more harm to your business than you think thanks to the power of social networking. All it takes is an Internet connection, a keyboard and the click of a button and your perturbed customer is negatively showcasing you and your brand to their entire social network.
Sounds scary right?
That’s because it is. Consider the following facts, researched by Socialnomics:
Perhaps the most important statistic: 90 percent of consumers trust peer recommendations, while only 14 percent trust advertisements. With your customers flocking to social media to share their every sentiment, it is pertinent that you are there too.
Vocalcom, a leading provider of virtual call center solutions and contact center software, is a pioneer when it comes to world-class social contact center solutions. Our offering boasts live Web customer services, proactive social customer relationship management and mobile, connected in-store kiosks for real-time customer engagement. With us by your side, your company can enhance the customer experience across any channel by leveraging today’s most trusted and comprehensive cloud technology.
Some of the chief benefits of Voclacom’s virtual call center social solutions include:
At the end of the day, your customers are mobile, connected and networked…are you?
Interested in our solutions?