The disaster recovery (DR)-as-a-Service (DRaaS) market is quickly and consistently growing, with key drivers, trends, and untapped areas of opportunity. In a recent global DRaaS and business continuity market report, it was estimated that the market would grow from $640.8 million this year to $5.77 billion by 2018 – representing a CAGR of 55.2 percent in only five years. As organizations continue to seek call center solutions that ensure business continuity and reduce investments on IT infrastructure, disaster recovery will continue to be a predominant business consideration.
So, what trends can we expect to see from the disaster recovery space over the remainder of 2013? Let’s take a look at three.
Prediction #1: Disaster recovery will continue to be a major selling point
In a disaster recovery preparedness survey conducted last year by Symantec, it was revealed that SMB executives seriously considered DR planning when looking to invest in new technologies. In fact, over one-third (34 percent) of executives noted that DR had a “moderate” or “very large” impact on their decision to adopt public cloud computing, with 37 percent saying it affected their decision to invest in private cloud computing. It is therefore being predicted that DR will continue to be a major influencing factor when considering investing in new technologies throughout 2013. Needless to say, organizations looking to strengthen their DR preparedness need to seriously consider call center solutions – preferably, hosted or Web-based – prior to investment.
In part two, we’ll bring to light a second top prediction circulating the disaster recovery space this year.