Now more than ever, companies are trading in their old, outdated predictive dialer solutions for a more feature-rich hosted predictive dialer solution. Not only does a hosted solution boost productivity and increase sales, but it also cuts costs, increases customer engagement and offers more advanced features. Having said that, let’s take a deep dive into some of Vocalcom’s most notable hosted predictive dialer features.
Proven algorithm: To help maximize productivity, Vocalcom’s predictive dialer algorithm starts dialing on multiple simultaneous lines, passing agents the next call the moment they are ready.
Award-winning agent desktop: Vocalcom’s award-winning agent desktop features Single Sign-on and Custom Call Scripting as well as the ability to manage calls e-mails, tweets, SMS and fax and chat interactions all from a single simple to use interface.
Unmatched performance/delivery: The key to increasing call volume is speed. Vocalcom’s high-speed delivery enables calls and/or procedures to be completed by agents with unmatched performance.
CTI screen pops: In order to augment workplace productivity, agents undoubtedly require quick access to customer information. With Volcalcom’s CTI screen pops, customer information is pushed to the agent’s desktop for reduced call handle times.
Answering machine screening: Don’t waste time leaving customers’ messages on their machines. Instead, use automated messaging options for answering machines, which automatically leaves a custom voice message on an answering machine and routes inbound return calls to the same agent.
Don’t forget to check out part two of this series for more of Vocalcom’s top hosted predictive dialer features.
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