When developing any aspect of an enterprise, one must do so thoughtfully and with great care. The goal of developing any enterprise is to do so fruitfully, leading towards a new objective or accomplishment that in turn increases profitability and strengthens the customer experience.
Choosing and developing a mobile application requires this same time and thoughtfulness, requiring that many questions be asked and answered upfront so that a successful and useful solution can be developed. The following questions are common, but incredibly important to consider.
What is the reason that a mobile application is being developed? Consider how you want your customers to use the application, as well as what its primary functions will be when used and implemented.
How are the users going to experience this application? The user is – understandably – going to be most involved with the app – ensure that it’s fully designed and develop with the user’s goals in mind.
How easy is this tool to use? Like any tool, it is only advantageous for the user if he or she can effectively navigate it. Consider that while it may be implemented on a smartphone, not everyone using a smartphone is an expert user. Or, perhaps more importantly, not every user will be a smartphone owner – consider tablet and laptop users, too.
How can the major convenience shine? Remember that the purpose of an application is to offer a mobile convenience for the end user, and the user experience should focus on this task. This reaches back to the first point of harnessing and honing in on the reason for developing the app in the first place.
Data from Portio Research shows that by 2017, there will be about 4.4 billion mobileapps in existence. In carefully questioning and developing a mobile application as well as properly testing its efficacy, the most powerful tool will end up in the hands of the client and potentially lock in loyalty like never before. Want to learn more? Click here to learn more about technology for empowering your customers, from cloud contact center software to mobile, digital and social contact center tools.
- Previous article : Preparing for the Next Wave of the Mobile Revolution
- Next article : Top British Luxury Retailer Proves the Power of Video for Customer Engagement