Vocalcom, a leading global provider of cloud-native solution for contact centers and inside sales, has won two Stevie prices at the 2018 Stevie Awards for Sales & Customer Service. The company received the ‘Gold Contact Center Solution – New Version’ award, for its AI-Powered Cloud Contact Center Platform and the Bronze ‘Sales or Customer Service Solutions Technology Partner of the Year’ for its native solution to Salesforce.
The Stevie Awards for Sales & Customer Service, among the world’s premier business awards, recognize the achievements of customer service, business development and sales professionals. More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
Whereas first-generation cloud contact center struggles with downtimes and limited scalability, Vocalcom’s new cloud-native contact center platform is the first AI-Powered contact center platform to use microservices architecture. Built on the geographic and elastic foundation of Amazon Web Services and a cloud microservices architecture, Vocalcom platform has reliability in its DNA. As well as the enhanced functionality added, Vocalcom has also attained various additional certifications and security support for GDPR and PCI-DSS are all included within the new solution.
By focusing on things like quick customization and configuration, free online training, new integrations for popular enterprise applications, intelligent sales technology, AI-based tools and pairing customers with the agents on predicted behavior, the company’s commitment to innovation is leading to market share gains. Everyday more companies are attracted by the fact that the software is global, scalable and easy to use. With a true cloud environment and proven 99.98% platform availability, Vocalcom has demonstrated its ability to ensure complete reliability, scalability and security.
“It’s an honor to be recognized for the third time by the Stevie Awards for our Entreprise cloud contact center solutions,” said Frédéric Pouhet, SVP Marketing and Product Strategy at Vocalcom. “Vocalcom has been continually expanding its services to enable companies to move fast and be nimble. Our vision is to add machine learning , speech analytics and Artificial Intelligence to the platform to power data-driven routing, AI-enhanced agent workspace and self-service to reduce costs and customer effort while delivering faster service and improved experiences for customers and agents.
Vocalcom is a simple, open and AI-powered cloud contact center platform and inside sales solution that empowers companies to continuously improve customer experience, productivity and customer satisfaction. With a modern architecture and consumer-like experience, Vocalcom works right out of the box and quicly adapts contact center operations to the evolving needs of customers and teams. Over 3,800 innovative enterprises around the world, including Axa, Webhelp, UPS and Ikea rely on Vocalcom to power fuild customer interactions on any channel, increase customer satisfaction and cost savings.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards.