A New Generation of Contact Center Solutions That Drive Customer Experience and Business Success.
Vocalcom Inbound Call Center helps businesses to unlocks massive productivity gains and effortlessly deliver an highly personalized customer experience. It offers rich functionality of ACD with data-driven routing, Visual IVR, CTI Screen-pop, call recording, CRM Auto-Sync, call-backs to replace hold times, real-time customer survey, comprehensive analytics, and a wide variety of both agent and supervisor functions.
Boost revenues and enhance control. The power of Vocalcom’s sales acceleration software combined with our dialer will improve your sales productivity & revenue more than just a predictive or power dialer alone. Our sales acceleration technology provides lead prioritization, multi-line dialing, activity tracking, post-call automation, pre-recorded voicemail, time zone protection, local caller ID, and insightful analytics.
Vocalcom omni-channel customer experience platform enable your agents to provide your customers a better experience by moving efficiently between voice calls, email, live chat, text message, mobile care, and social media. From call centers to multi-channel contact centers, we have the solution that's right for you. Even better, they run in the cloud, in a hybrid cloud, or on premises. Vocalcom is just easier.
To be best in class in #CX, you need a best in class measurement system. Make decisions rapidly based on real-time statistics, key performance indicators (KPIs) and customer feedback. Vocalcom enables you to maximize customer satisfaction, manage resources and optimize processes by providing real-time insight into both customer satisfaction and contact centre performance. Get it all together. In one place.
Vocalcom Contact Center Software enables agents to make more calls and be more effective on the phone. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM. What makes Vocalcom stand out is that it gives you flexibility and boundless customization.
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