Real-Time Multi-Channel Contact Center Monitoring

Real-Time Multi-Channel Contact Center Monitoring

Real-Time Multi-Channel Contact Center Monitoring

Vocalcom contact center solution provides the tools you need to effectively track, monitor, and report on call center management data. All-in-one solutions for call centers contain powerful historical tools for effectively collecting and managing a wide range of relevant call center management data. Every interaction entering a contact center leaves a trail of data in its wake. Vocalcom Contact Center historical reporting tools capture and make sense of this data through reports, matrices and customizable parameters. Engineered with a unique qualitative approach to contact center data, these tools enable businesses to run a contact center with consideration for both efficiency and effectiveness. These tools allow companies to measure performance across all media channels, thus enabling the evaluation of true resource productivity and customer handling. Vocalcom's reporting tools are delivered with several pre-packaged decision support content views and can be customized to support unique business requirements. The system delivers information to all stakeholders inside or outside of the contact center through a web interface.

By Vocalcom

Why Your Financial Service Company Needs Powerful CRM Technology

In an uncertain economy, one thing is for sure: People need to trust their bankers more than ever. So, as a financial service company, how can you ensure that you provide reliable service for your customers? By investing in a powerful customer relationship management (CRM) platform, of course. As this video by Salesforce describes, CRM platforms can help your financial...
View Full Article