Real-Time Multi-Channel Contact Center Monitoring

Real-Time Multi-Channel Contact Center Monitoring

Real-Time Multi-Channel Contact Center Monitoring

Vocalcom contact center solution provides the tools you need to effectively track, monitor, and report on call center management data. All-in-one solutions for call centers contain powerful historical tools for effectively collecting and managing a wide range of relevant call center management data. Every interaction entering a contact center leaves a trail of data in its wake. Vocalcom Contact Center historical reporting tools capture and make sense of this data through reports, matrices and customizable parameters. Engineered with a unique qualitative approach to contact center data, these tools enable businesses to run a contact center with consideration for both efficiency and effectiveness. These tools allow companies to measure performance across all media channels, thus enabling the evaluation of true resource productivity and customer handling. Vocalcom's reporting tools are delivered with several pre-packaged decision support content views and can be customized to support unique business requirements. The system delivers information to all stakeholders inside or outside of the contact center through a web interface.

By Vocalcom

Why Now is the Best Time to Deploy a Cloud Contact Center

There will always be those who are skeptical of new technology as it’s adopted, but for anyone who is still uncertain about the future of the cloud contact center, here are some recent statistics from Siemens Enterprise about how opinions regarding cloud computing are evolving. ·         There’s been a 50 percent reduction in total cost of ownership for cloud contact...
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