Vocalcom Contact Center Software http://www.vocalcom.com
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Contact Center Software Solutions Built for a Connected World

Ease. That what's makes our contact center software so different. Today customer’s want fast, personalized, and effective service on every channel and every device—anytime, anywhere. And they want their service experience with your compagny to be one thing: EFFORTLESS. Connect, and empower your workforce with Vocalcom contact center software to drive customer satisfaction, improve Net Promoter Score, and reduce support costs. Our contact center software, is leading the next-generation of cloud contact center solutions enabling thousands of contact centers worldwide to deliver easy, fast, and enjoyable customer service. Discover how our full-suite of contact center software can streamline your operations and transform your contact center into a profit center by integrating your back-end processes, customer data, service agents, and customers on a single platform built for a mobile world.

Contact Center Management: Foster a long term, full service relationship

  • Greater flexibility at a fraction of the cost. As the primary hub of customer interactions, the contact center solution is the strategic nerve center of your customer experience strategy. Our contact center software solution enables end-to-end management of the customer experience by unifying customer data, contextual knowledge, and interaction channels. Your agents are equipped to consistently deliver the very best in customer experiences across channels.
  • An Agent’s One-Stop Shop.Service and support agents are much more productive when the information and tools they need are consolidated in a single spot. Our contact center software solution lets agents reduce the length of calls and respond in a personalized, loyalty-enhancing way. By combining this agent view with other contact center management features, our contact center solution lets agents reduce the length of calls and increase first-call resolutions.
  • Contact center management with multichannel integration. To put together a multichannel contact center solution with traditional contact center software, you’ll need to interconnect a host of technologies from multiple vendors—a costly, complex, and risky proposition. With our contact center software solution, your agents gain a single integrated platform to deliver consistently outstanding support across all channels, wherever customers turn for service.
  • Contact Center Software Solution Evolves to the Web. In contrast to conventional contact center software, our contact center solution turns any Web browser into the ultimate customer engagement application. Vocalcom.com's contact center software solution is delivered in the cloud, by subscription, so you’re freed from the ongoing expense and headaches of running and maintaining IT infrastructure for contact center software.
  • Contact center solution to spare. Here’s a key Vocalcom innovation you won’t find in ordinary contact center software : The agent workspace can automatically present related solutions to help agents quickly interpret and resolve customer inquiries. As a result, our contact center solution lets even new agents resolve issues as fast as seasoned pros.

Contact Center Software with a Single View of Customers' Interaction in one Place.

  • Smarter Contact Center Solution. Responses don’t just need to be right; they need to be quick. With a single-click user interface, screen pops with data and context, and powerful multi-channel tools, our contact center software offers a 360° customer view and everything you need to speed up support, sales, and telemarketing activities.
  • The Ultimate Agent Workspace. The agent web app present a complete view to agents with helpful guided prompts and related solutions to help agents deliver in-depth response for customers with half the number of clicks and without much navigation. With our contact center software solution, even new agents can resolve issues as fast as seasoned pros—As a result, reduced training costs and faster onboarding.
  • Provide Effortless Experiences. Our contact center software application makes it easy and faster to communicate with your customers via their preferred channel with minimal customer effort. All of this is delivered with the simplicity and functionality required by a modern contact center solution.
  • Beautifully flexible Contact Center Solution. Happy, empowered employees deliver better customer experiences. The Vocalcom contact center software solution empowers agents with interaction history and context needed to maximize first contact resolution, meet mobile customer expectations, improve web site support, optimize cross-sell revenue, and improve customer loyalty.

Contact Center Software: Easy to Use and Make Changes (even for non-techies)

  • No Hardware. No Software. The No-Hassle Contact Center Software Solution. Our contact center software platform runs in the cloud as Software as a service which means there’s no need to buy hardware or software, predictable monthly costs, no upgrades or maintenance fees. You pay only for what you use, and are up-to-date with the latest contact center applications while leaving your IT ressources free.
  • Simple, Flexible Contact Center Solution. Our contact center software solution has become the contact center software choice for any business operations that require a high level of trust, functionality and flexibility. With our cloud contact center software solution, you can rapidly scale up or down, meet seasonality and growth needs, customize applications, and deploy on a global basis.
  • A single Contact Center Platform Across All Your Locations. Our contact center software let you integrate remote offices, at-home agent, globally distributed workforces, multi-site locations, and outsourced locations so they operate seamlessly. Our contact center management solution allow you to get the most productive and cost-effective agent arrangement for your business while connecting the next generation of apps, devices, and customers.
  • Contact Center Management: Agent collaboration. Customers get faster, better answers when they can speak to someone with relevant expertise. Our contact center software solution makes this connection happen with an array of sophisticated queuing tools. Flexible and far-reaching contact center management capabilities let individual agents and groups quickly review, escalate, and route customer inquiries to the most appropriate agent or resource. Unlike conventional contact center software solution, our contact center management solution makes it easy for agents to solve challenging customer issues by identifying and collaborating with other agents and staff.
  • Accessibility by Disabled Employees Our contact center software solution is compatible with JAWS screen reading software; and upon customer request, Vocalcom will make minor script modifications to our contact center solution without charge, subject to a limit of two hours of professional service time, to enable JAWS to better meet the customer’s needs.

Agent Productivity Features for Better Contact Center Management.

  • Real-Time Agent performance Monitoring. Optimum contact center management includes keeping tabs on agent effectiveness. With the contact center solution from Vocalcom, service managers can monitor agent workload and demand in real time to ensure efficient resource allocation.
  • Customized Views for Contact Center Agents. With outdated contact center software, agent desk elements can’t be resized to optimize individual views. Your agents can easily optimize with our contact center solution. Administrators can also design agents layouts to include the most helpful supporting information for various business processes for efficient contact center management.
  • Faster Case Resolution. Accelerate your business with cutting-edge contact center technology that delivers superior performance. For a deeper and more thorough understanding of a customer’s interactions with your service organization, our contact center software can display at-a-glance case histories in the agent interface.
  • No Data Silos. Our contact center software solution stores all customer information in a single database, giving agents a full customer history across sales, marketing, and support. In contrast with on-premises contact center software, our contact center solution easily integrates with other enterprise applications. It has a highly customizable user interface that can be tailored matching to individual end-user roles, or channels. With centralized contact center management and reporting, you can continuously improve the customer experiences.
  • Customer Insight. Our contact center software solution deliver a single view, and turn data into valuable customer insight. Instead of relying on historical data, analytical tools can predict an individual's savability, meaning you can engage proactively your customers and focus your efforts where it will have a positive impact - improving campaign ROI.
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Contact Center Software: Now is the time to Make Service Easy

Connect with your customers in entirely new ways. Enter the effortless contact center software, designed from the ground up to turn each customer interaction into a positive business outcome. Our modern contact center software solution will help you meet your customers' demands at each stage of the customer lifecycle — and make delivering service effortless for your agents and provide effortless service experiences for your customers.

  • 66% of customers report that they primarily rely on the phone three years ago — Today, only 28%
  • 94% of customers will repurchase due to a low-effort experience — Customers value Ease
  • 42% of service agent are unable to efficiently resolve customer issues due to archaic user interface, and multiple applications.
  • Customers need more than convenient access to customer service; they need a level of genuine human interaction that drive positive experience. «Delight» increase operating costs 10-20% - and only happen 16% of the time. Your customer don't want to talk to you — But they're still calling. However, recent studies show 29% of consumers prefer online customer service, and 62% have used social media. Get Ready for the Shift!

    *Source: CEB Analysis

    Watch our contact center solutions in action ›

    Contact Center Software
    [Awesomely Powerful]

    Watch demo    ›

    [Customer Service has Never Been Easier]

    Customers want fast resolution without bouncing around channels. Vocalcom makes it possible by connecting customers wherever they are

    +41% Increase in
    agent productivity
    +37% Faster first
    contact resolution
    +20% Reduce in
    handling time
    +34% Increase in
    customer satisfaction
    [Drive Profitable Business Growth]

    Providing effortless customer experiences is the fastest path to build customer loyalty, and gain customers relative to your competition

    Provide Enjoyable Service: Deliver Frictionless Customer Experiences

    The Vocalcom contact center software provides unique capabilities that foster personalized customer engagement across channels and touchpoints on an unprecedented scale. The solution allows inbound, outbound or blended contact centers to operate efficiently across multiple channels, with all-in-one reporting, and out of the box CRM integration. All while delivering fast customer service.

    Cloud-Based Contact Center Software

    Build Amazing Multi-Channel Hub
    for All Your Customer Interactions

    Vocalcom's contact center software makes your agents more productive, bringing all your customer conversations into one place—the agent console is an intuitive interface that enable your agents to move seamlessly between voice calls, emails, live chat, social media, and mobile care—in a unified agent experience. Your team is going to love it— Make it Easier for Your Customers.

    Contact Center Solution: Cross-Channel service
    [Make Service Easy]

    Improve your customers experience by allowing effortless interactions across all touch points. It's your best best for success

    Turn Mobile Customer Service into a Competitive Weapon

    Empower agents to deliver personalized customer experience, decrease customer care response time, and achieve customer service excellence. Learn how mobile devices are revolutionizing the way customer connect to your business. Vocalcom contact center software takes the concept of effortless interactions to the next level—Powering the next generation contact center

    Contact Center Software: Mobile Customer Engagement

    Anticipate Customer Needs Through Proactive Customer Communications

    The ideal, no-hassle solution for proactive customer engagement, telemarketing, telesales, and collections. Unlike other providers of proactive outbound solutions, Vocalcom deeply integrates predictive, preview or progressive dialing, email and SMS messaging. The solution intelligently automates multi-channel customer interactions according to contact strategy—The Best Options to Bring Productivity to the Max.

    Predictive Dialer Software

    Now You Can Run Your Entire Contact Center Into Salesforce

    Less Hassle. More Control. Connect, interact and engage with your customers in meaningful new ways. Vocalcom edition for Salesforce takes full advantage of the Salesforce platform in order to seamlessly integrate a robust set of contact center features into Salesforce itself. Entirely built-in Salesforce for better control, and greater customer engagements . An All-in-one Customer Engagement Center.

    Native Contact Center Software for Salesforce
    [Connect Everyone Everywhere]
    A single sign-on to orchestrate voice and digital interactions across social networks, websites, and mobile devices
    • SAGE , Fernando Galvache : Great developed software, and so far the best experience. I would definitely recommend Vocalcom contact center software. They are easy to do business with, and simple. I have been searching for a contact center...
    This could be the beginning of a beautiful relationship
    (Trust us, it's worth it)
    • MAGIC QUADRANT 2014 , for Contact Center Infrastructure :

      Vocalcom's Cloud Edition offering demonstrates Vocalcom's visionary and early-to-market approach for the next generation of cloud architecture. Vocalcom's Cloud platform is a visionary Amazon Web Services (AWS) deployment model. Furthermore, via salesforce.com, Vocalcom offers the Salesforce Edition.

    [More than 3,500 success stories and counting]
    A global leader in contact center software solutions with over 550,000 users at leading brands
    18+ Years of
    550,000+ Daily users
    love Vocalcom
    3,500+ Awesome Projects
    in 47 countries
    10 Billion Customer interactions
    processed annually
    [Run Your Fully Integrated Contact Center in the Cloud]
    Personalized, fast and easy service for your customers on every channel, and every device—is already happening