Vocalcom Contact Center Software http://www.vocalcom.com
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Contact Center Software To Grow Your Business

Contact center software from Vocalcom, enables businesses of all sizes to better connect with their customers using the latest innovations in mobile, social and cloud technology. In contrast with outdated contact center software, Vocalcom's contact center software solution has proven its ability to dramatically increase the productivity of any call center, & to deliver the most amazing customer experiences. Easy to pick up, hard to work without. TRY US FOR FREE

    Contact Center Software: Foster a long term, full service relationship

  • Effortless contact center software for better customer service. We made our contact center software easy to use, because even the most sophisticated technology should feel simple. Our full-suite of contact center software can increase the potential of your call center, and streamline your operations by integrating your back-end processes, customer data, service agents, and customers on a single platform.
  • Greater flexibility at a fraction of the cost. As the primary hub of customer interactions, the call center software is the strategic nerve center of your customer experience strategy. Our contact center software solution enables end-to-end management of the customer experience by unifying customer database, contextual knowledge, and interaction channels. Your agents are equipped to consistently deliver the very best in customer experiences across channels.
  • Easy for end users, agents and customers to use. Today customer’s want their service experience with your compagny to be one thing: EFFORTLESS. Vocalcom makes it happen. Service and support agents are much more productive when the information and tools they need are consolidated in a single spot. By combining this agent view with other contact center management features, our contact center software solution lets agents reduce the length of calls, increase first-call resolutions and respond in a personalized, loyalty-enhancing way.
  • Contact Center Solution with Multichannel Integration. To put together a multichannel call center software with traditional contact center software, you’ll need to interconnect a host of technologies from multiple vendors—a costly, complex, and risky proposition. With our contact center software solution, your agents gain a single integrated platform to deliver outstanding support across all channels, wherever customers turn for service.
  • Contact Center Software Solution Evolves to the Cloud. In contrast to conventional contact center software, our contact center software turns any Web browser into the ultimate customer engagement application. Vocalcom software is delivered in the cloud, by subscription, so you’re freed from the ongoing expense and headaches of running and maintaining IT infrastructure for contact center software.
  • Contact Center Software with a Single View of Customers' Interaction in one Place.

    • Smarter Contact Center Software. Responses don’t just need to be right; they need to be quick. With a single-click user interface, screen pops with data and context, and powerful multi-channel tools, our contact center software offers a 360° customer view and everything you need to speed up support, sales, and telemarketing activities.
    • The Unified Agent Desktop. The agent web app present a complete view to agents with helpful guided prompts and related solutions to help agents deliver in-depth response for customers with half the number of clicks and without much navigation. With our contact center software solution, even new agents can act as fast as seasoned pros—As a result, reduced training costs and faster onboarding.
    • Simple Customer Service Software. Contact center software from Vocalcom is the leading cloud contact center software solutions, bringing businesses and customers closer together. Our contact center software application makes it easy to communicate with your customers via their preferred channel with minimal customer effort. All of this is delivered with the simplicity and functionality required by a modern call center software.
    • contact Center Software to Spare. Here’s a key Vocalcom innovation you won’t find in ordinary contact center software : The agent workspace can automatically present related solutions to help agents quickly interpret and resolve customer inquiries. As a result, our call center software lets even new agents resolve issues as fast as seasoned pros.
  • Flexible Call Center Software. Happy, empowered employees deliver enjoyable customer experiences. The Vocalcom contact center software solution empowers agents with interaction history and context needed to maximize meet customer expectations, improve Net Promoter Score, improve web site support, optimize cross-sell revenue, and reduce support costs.

Contact Center Software: Easy to Use and Make Changes (even for non-techies)

  • No Hardware. No Software. The No-Hassle Contact Center Software Solution. Our contact center software platform runs in the cloud as Software as a service which means there’s no need to buy hardware or software, predictable monthly costs, no upgrades or maintenance fees. You pay only for what you use, and are up-to-date with the latest contact center applications while leaving your IT ressources free.
  • Simple, Flexible call center software. Our contact center software solution has become the contact center software choice for any business operations that require a high level of trust, functionality and flexibility. With our cloud contact center software solution, you can rapidly scale up or down, meet seasonality and growth needs, customize applications, and deploy on a global basis.
  • A single Contact Center Platform Across All Your Locations. Our contact center software let you integrate remote offices, at-home agent, globally distributed workforces, multi-site locations, and outsourced locations so they operate seamlessly. Our contact center solution allow you to get the most productive and cost-effective agent arrangement for your business while connecting the next generation of apps, devices, and customers.
  • Contact Center Software: Agent collaboration. Customers get faster, better answers when they can speak to someone with relevant expertise. Our customer service software makes this connection happen with an array of sophisticated queuing tools. Our contact center software let individual agents and groups quickly review, escalate, and route customer inquiries to the most appropriate agent or resource. Unlike other contact center software solution, our flawless software makes it easy for agents to solve challenging customer issues by identifying and collaborating with other agents and staff.
  • Accessibility by Disabled Employees Our contact center software solution is compatible with JAWS screen reading software; and upon customer request, Vocalcom will make minor script modifications to our call center software without charge, subject to a limit of two hours of professional service time, to enable JAWS to better meet the customer’s needs.

Agent Productivity Features for Better Call Center Management.

  • Real-Time Coaching and Monitoring. Optimum performance management includes keeping tabs on agent activity. With the call center software from Vocalcom, service managers can monitor agent workload and demand in real time to ensure efficient resource allocation.
  • Customized Views for Contact Center Agents. With outdated contact center software, agent desk elements can’t be resized to optimize individual views. Your agents can easily optimize with our call center software. Administrators can also design agents layouts to include the most helpful supporting information for various business processes.
  • Faster Case Resolution. Accelerate your business with cutting-edge customer service software that delivers superior performance. For a deeper and more thorough understanding of a customer’s interactions with your service organization, our contact center software can display at-a-glance case histories in the agent interface.
  • No Data Silos. Our contact center software solution stores all customer information in a single database, giving agents a full customer history across sales, marketing, and support. In contrast with on-site customer service software, our call center software easily integrates with other enterprise applications. It has a highly customizable user interface that can be tailored matching to individual end-user roles, or channels. With centralized contact center management and reporting, you can continuously improve the customer experiences.
  • Customer Insight. Our contact center software solution deliver a single view, and turn data into valuable customer insight. Instead of relying on historical data, analytical tools can predict an individual's savability, meaning you can engage proactively your customers and focus your efforts where it will have a positive impact - improving campaign ROI.
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Making Customer Service Fast and Easy

Connect with your customers in entirely new ways. Enter the effortless contact center software to turn each customer interaction into a positive business outcome. Our modern contact center software solution will help you meet your customers' demands at each stage of the customer lifecycle — and make delivering service effortless for your agents and provide effortless service experiences for your customers.

  • 66% of customers report that they primarily rely on the phone three years ago — Today, only 28%
  • 94% of customers will repurchase due to a low-effort experience — Customers value Ease
  • 42% of service agent are unable to efficiently resolve customer issues due to archaic user interface, and multiple applications.
  • Customers need more than convenient access to customer service; they need a level of genuine human interaction that drive positive experience. «Delight» increase operating costs 10-20% - and only happen 16% of the time. However, recent studies show 29% of consumers prefer online customer service, and 62% have used social media. Get Ready for the Shift!

    *Source: CEB Analysis

    Watch how Vocalcom can help ›

    Contact Center Software

    Contact Center Software

    [Better technology is Better business]

    [Beautifully Simple]
    We make software that helps connect with customers wherever they are, and drastically speed up sales and services
    +41% Increase in
    agent productivity
    +37% Faster first
    contact resolution
    +20% Reduce in
    handling time
    +34% Increase in
    customer satisfaction
    [Be Better at Customer Service]
    Delivering fast, easy and more effective customer service. it's your best bet for success today. Vocalcom makes it happen
    Cross-channel customer service service

    Create Amazing Multichannel Hub
    for All Your Customer Interactions

    Vocalcom's contact center software makes your agents more productive, bringing all your customer conversations into one place—the agent console is an intuitive interface that enable your agents to move seamlessly between voice calls, emails, live chat, social media, and mobile care—in a unified agent experience. Your team is going to love it— Make it Easier for Your Customers.

    [Connect Everyone Everywhere]
    Whether your customers want fast and personalized service on the web, twitter, or their mobile, Vocalcom makes it possible
    Customer engagement software

    Turn Mobile Customer Service into a Competitive Weapon

    Empower agents to deliver personalized customer experience, decrease customer care response time, and achieve customer service excellence. Learn how mobile devices are revolutionizing the way customer connect to your business. Vocalcom contact center software takes the concept of effortless interactions to the next level—Powering the next generation contact center

    [Build Customer Relationships]
    Vocalcom helps companies of all sizes, in every industry, make communicating with customers simple and profitable
    This could be the beginning of a beautiful relationship
    (Trust us, it's worth it)
    • MAGIC QUADRANT 2014 , for Contact Center Infrastructure :

      Vocalcom's Cloud Edition offering demonstrates Vocalcom's visionary and early-to-market approach for the next generation of cloud architecture. Vocalcom's Cloud platform is a visionary Amazon Web Services (AWS) deployment model. Furthermore, via salesforce.com, Vocalcom offers the Salesforce Edition.

    [Start Fresh: Get More For Less]
    Move from complex, inflexible, and obsolete technology to a cost-effective, all-in-one software suite in the cloud
    [Driving Results For Happy Customers]
    18+ Years of
    550,000+ Daily users
    of Vocalcom
    3,500+ Success stories
    and counting
    10 Billion Interactions
    processed annually