Contact Center Software Solutions Built for a Connected World
Ease. That what's makes our contact center software so different. Today customer’s want fast, personalized, and effective service on every channel and every device—anytime, anywhere. And they want their service experience with your compagny to be one thing: EFFORTLESS. Connect, and empower your workforce with Vocalcom contact center software to drive customer satisfaction, improve Net Promoter Score, and reduce support costs. Our contact center software, is leading the next-generation of cloud contact center solutions enabling thousands of contact centers worldwide to deliver easy, fast, and enjoyable customer service. Discover how our full-suite of contact center software can streamline your operations and transform your contact center into a profit center by integrating your back-end processes, customer data, service agents, and customers on a single platform built for a mobile world.
Contact Center Management: Foster a long term, full service relationship
- Greater flexibility at a fraction of the cost. As the primary hub of customer interactions, the contact center solution is the strategic nerve center of your customer experience strategy. Our contact center software solution enables end-to-end management of the customer experience by unifying customer data, contextual knowledge, and interaction channels. Your agents are equipped to consistently deliver the very best in customer experiences across channels.
- An Agent’s One-Stop Shop.Service and support agents are much more productive when the information and tools they need are consolidated in a single spot. Our contact center software solution lets agents reduce the length of calls and respond in a personalized, loyalty-enhancing way. By combining this agent view with other contact center management features, our contact center solution lets agents reduce the length of calls and increase first-call resolutions.
- Contact center management with multichannel integration. To put together a multichannel contact center solution with traditional contact center software, you’ll need to interconnect a host of technologies from multiple vendors—a costly, complex, and risky proposition. With our contact center software solution, your agents gain a single integrated platform to deliver consistently outstanding support across all channels, wherever customers turn for service.
- Contact Center Software Solution Evolves to the Web. In contrast to conventional contact center software, our contact center solution turns any Web browser into the ultimate customer engagement application. Vocalcom.com's contact center software solution is delivered in the cloud, by subscription, so you’re freed from the ongoing expense and headaches of running and maintaining IT infrastructure for contact center software.
- Contact center solution to spare. Here’s a key Vocalcom innovation you won’t find in ordinary contact center software : The agent workspace can automatically present related solutions to help agents quickly interpret and resolve customer inquiries. As a result, our contact center solution lets even new agents resolve issues as fast as seasoned pros.
Contact Center Software with a Single View of Customers' Interaction in one Place.
- Smarter Contact Center Solution. Responses don’t just need to be right; they need to be quick. With a single-click user interface, screen pops with data and context, and powerful multi-channel tools, our contact center software offers a 360° customer view and everything you need to speed up support, sales, and telemarketing activities.
- The Ultimate Agent Workspace. The agent web app present a complete view to agents with helpful guided prompts and related solutions to help agents deliver in-depth response for customers with half the number of clicks and without much navigation. With our contact center software solution, even new agents can resolve issues as fast as seasoned pros—As a result, reduced training costs and faster onboarding.
- Provide Effortless Experiences. Our contact center software application makes it easy and faster to communicate with your customers via their preferred channel with minimal customer effort. All of this is delivered with the simplicity and functionality required by a modern contact center solution.
- Beautifully flexible Contact Center Solution. Happy, empowered employees deliver better customer experiences. The Vocalcom contact center software solution empowers agents with interaction history and context needed to maximize first contact resolution, meet mobile customer expectations, improve web site support, optimize cross-sell revenue, and improve customer loyalty.
Contact Center Software: Easy to Use and Make Changes (even for non-techies)
- No Hardware. No Software. The No-Hassle Contact Center Software Solution. Our contact center software platform runs in the cloud as Software as a service which means there’s no need to buy hardware or software, predictable monthly costs, no upgrades or maintenance fees. You pay only for what you use, and are up-to-date with the latest contact center applications while leaving your IT ressources free.
- Simple, Flexible Contact Center Solution. Our contact center software solution has become the contact center software choice for any business operations that require a high level of trust, functionality and flexibility. With our cloud contact center software solution, you can rapidly scale up or down, meet seasonality and growth needs, customize applications, and deploy on a global basis.
- A single Contact Center Platform Across All Your Locations. Our contact center software let you integrate remote offices, at-home agent, globally distributed workforces, multi-site locations, and outsourced locations so they operate seamlessly. Our contact center management solution allow you to get the most productive and cost-effective agent arrangement for your business while connecting the next generation of apps, devices, and customers.
- Contact Center Management: Agent collaboration. Customers get faster, better answers when they can speak to someone with relevant expertise. Our contact center software solution makes this connection happen with an array of sophisticated queuing tools. Flexible and far-reaching contact center management capabilities let individual agents and groups quickly review, escalate, and route customer inquiries to the most appropriate agent or resource. Unlike conventional contact center software solution, our contact center management solution makes it easy for agents to solve challenging customer issues by identifying and collaborating with other agents and staff.
- Accessibility by Disabled Employees Our contact center software solution is compatible with JAWS screen reading software; and upon customer request, Vocalcom will make minor script modifications to our contact center solution without charge, subject to a limit of two hours of professional service time, to enable JAWS to better meet the customer’s needs.
Agent Productivity Features for Better Contact Center Management.
- Real-Time Agent performance Monitoring. Optimum contact center management includes keeping tabs on agent effectiveness. With the contact center solution from Vocalcom, service managers can monitor agent workload and demand in real time to ensure efficient resource allocation.
- Customized Views for Contact Center Agents. With outdated contact center software, agent desk elements can’t be resized to optimize individual views. Your agents can easily optimize with our contact center solution. Administrators can also design agents layouts to include the most helpful supporting information for various business processes for efficient contact center management.
- Faster Case Resolution. Accelerate your business with cutting-edge contact center technology that delivers superior performance. For a deeper and more thorough understanding of a customer’s interactions with your service organization, our contact center software can display at-a-glance case histories in the agent interface.
- No Data Silos. Our contact center software solution stores all customer information in a single database, giving agents a full customer history across sales, marketing, and support. In contrast with on-premises contact center software, our contact center solution easily integrates with other enterprise applications. It has a highly customizable user interface that can be tailored matching to individual end-user roles, or channels. With centralized contact center management and reporting, you can continuously improve the customer experiences.
- Customer Insight. Our contact center software solution deliver a single view, and turn data into valuable customer insight. Instead of relying on historical data, analytical tools can predict an individual's savability, meaning you can engage proactively your customers and focus your efforts where it will have a positive impact - improving campaign ROI.