Vocalcom Contact Center Software http://www.vocalcom.com
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Contact Center Software as a service to grow your business and improve customer satisfaction

Customers share. Get in on the conversation. To serve better, close more deals, and work faster, you need the best-in-class contact center software solution. Vocalcom is cloud-based, scalable, reliable, secure, and compliant with US and EU directives and local regulations. Today, our Contact Center Software helps companies of all sizes connect to their customers in a whole new way using the latest innovations in web, social, and mobile technology to sell, and provide service more effectively. If you want to compare solutions, find out about CRM integration, or just learn more, we are happy to help. This could be the beginning of a beautiful relationship. Get in touch ›

    Contact Center Software: Foster a long term, full service relationship

  • Effortless contact center software for better customer service. We made our contact center software easy to use, because even the most sophisticated technology should feel simple. Our full-suite of contact center software can increase the potential of your call center, and streamline your operations by integrating your back-end processes, customer data, service agents, and customers on a single platform.
  • Greater flexibility at a fraction of the cost. As the primary hub of customer interactions, the call center software is the strategic nerve center of your customer experience strategy. Our contact center software solution enables end-to-end management of the customer experience by unifying customer database, contextual knowledge, and interaction channels. Your agents are equipped to consistently deliver the very best in customer experiences across channels.
  • Easy for end users, agents and customers to use. Today customer’s want their service experience with your compagny to be one thing: EFFORTLESS. Vocalcom makes it happen. Service and support agents are much more productive when the information and tools they need are consolidated in a single spot. By combining this agent view with other contact center management features, our contact center software solution lets agents reduce the length of calls, increase first-call resolutions and respond in a personalized, loyalty-enhancing way.
  • Contact Center Solution with Multichannel Integration. To put together a multichannel call center software with traditional contact center software, you’ll need to interconnect a host of technologies from multiple vendors—a costly, and risky proposition. With our contact center software solution, your agents gain a single integrated platform to deliver outstanding support across all channels, wherever customers turn for service.
  • Contact Center Software Solution Evolves to the Cloud. In contrast to conventional contact center software, our contact center software turns any Web browser into the ultimate customer engagement application. Vocalcom software is delivered in the cloud, by subscription, so you’re freed from the ongoing expense and headaches of running and maintaining IT infrastructure for contact center software.
  • Contact Center Software with a Single View of All Customers' Interactions.

    • Smarter Contact Center Software. Responses don’t just need to be right; they need to be quick. With a single-click user interface, screen pops with data and context, and powerful multi-channel tools, our contact center software offers a 360° customer view and everything you need to speed up support, sales, and telemarketing activities.
    • The Unified Agent Desktop. The agent web app present a complete view to agents with helpful guided prompts and related solutions to help agents deliver in-depth response for customers with half the number of clicks and without much navigation. With our contact center software solution, even new agents can act as fast as seasoned pros—As a result, reduced training costs and faster onboarding.
    • Simple Customer Service Software. Contact center software from Vocalcom is the leading cloud contact center software solutions, bringing businesses and customers closer together. Our contact center software application makes it easy to communicate with your customers via their preferred channel with minimal customer effort. All of this is delivered with the simplicity and functionality required by a modern customer engagement.
    • contact Center Software to Spare. Here’s a key Vocalcom innovation you won’t find in ordinary contact center software : The agent workspace can automatically present related solutions to help agents quickly interpret and resolve customer inquiries. As a result, our call center software lets even new agents resolve issues as fast as seasoned pros.
  • Flexible Call Center Software. Happy, empowered employees deliver enjoyable customer experiences. The Vocalcom contact center software solution empowers agents with interaction history and context needed to maximize meet customer expectations, improve Net Promoter Score, improve web site support, optimize cross-sell revenue, and reduce support costs.

Contact Center Software: Easy to Use and Make Changes (even for non-techies)

  • Contact Center Software Solution Evolves to the Cloud. Our contact center software is delivered in the cloud, by subscription, so you’re freed from the ongoing expense and headaches of running and maintaining IT infrastructure. There’s no need to buy hardware or software, no upgrades or maintenance fees. You pay only for what you use, and are always up-to-date with the latest capabilities available while leaving your IT ressources free.
  • Simple, Flexible call center software. Our contact center software solution has become the contact center software choice for any business operations that require a high level of trust, functionality and flexibility. With our cloud contact center software solution, you can rapidly scale up or down, meet seasonality and growth needs, customize applications, and deploy on a global basis.
  • A single Contact Center Platform Across All Your Locations. Our contact center software let you integrate remote offices, at-home agent, globally distributed workforces, multi-site locations, and outsourced locations so they operate seamlessly. Our contact center solution allow you to get the most productive and cost-effective agent arrangement for your business while connecting the next generation of apps, devices, and customers.
  • Contact Center Software: Agent collaboration. Customers get faster, better answers when they can speak to someone with relevant expertise. Our customer service software makes this connection happen with an array of sophisticated queuing tools. Unlike other contact center software solution, our flawless software makes it easy for agents to solve challenging customer issues by identifying and collaborating with other agents and staff.
  • Accessibility by Disabled Employees Our contact center software solution is compatible with JAWS screen reading software; and upon customer request, Vocalcom will make minor script modifications to our call center software without charge, subject to a limit of two hours of professional service time, to enable JAWS to better meet the customer’s needs.
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Making Customer Service Fast and Easy

Enter the effortless contact center software to turn each customer interaction into a positive business outcome. Our modern contact center software solution will help you meet your customers' demands at each stage of the customer lifecycle — and make delivering service effortless for your agents and provide effortless service experiences for your customers.

  • 66% of customers report that they primarily rely on the phone three years ago — Today, only 28%
  • 94% of customers will repurchase due to a low-effort experience — Customers value Ease
  • 42% of service agent are unable to efficiently resolve customer issues due to archaic user interface, and multiple applications.
  • Customers need more than convenient access to customer service; they need a level of genuine human interaction that drive positive experience. «Delight» increase operating costs 10-20% - and only happen 16% of the time. However, recent studies show 29% of consumers prefer online customer service, and 62% have used social media. Get Ready for the Shift!


    *Source: CEB Analysis

    Watch how Vocalcom can help ›

    Contact Center Software

    Cloud Contact Center Software


    [Better technology is Better business]

    Harley-Davidson don’t sell motorcycles!
    We sell experiences.
    John Russell – VP Europe. Harley-Davidson
    Easy and powerful to drive huge results, fast.
    Built by customer-centric people, for customer-centric people, Vocalcom provides the fastest path to mastering
    customer experiences and costs
    +41% Increase in
    agent productivity
    +37% Faster first
    contact resolution
    +20% Reduce in
    handling time
    +34% Increase in
    customer satisfaction
    [Connect Anyone Anywhere]
    Manage customer interactions seamlessly across multiple communication channels – while personalizing each interaction
    Customer engagement software

    Cloud Contact Center Software That is Tailored to Your Needs

    Turning to a cloud-based contact center solution is your best bet to increase revenue and customer satisfaction – creating an effortless experience for your staff and customers at lowest cost. To better address your specific needs, we offer flexible deployment models – in the cloud, hybrid and on-premises. The result is greater business agility including IT flexibility and fast time-to-market with new innovations. Vocalcom makes it happen.

    [Create Better Customer Relationships]
    Leverage the power of the cloud using our unique technology to personalize the customer journey through the contact center
    • MagicJack , Mary Kennon, Vp Customer Experience : The Vocalcom user interface is amazing, one of the nicest I've seen in a long time. It is intuitive and user friendly and completely eliminated any learning curve. And no matter what concept we come up with, Vocalcom seems to have a solution for it. Since we switched to Vocalcom, agents productivity...
      MagicJack
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    • MAGIC QUADRANT 2014 , for Contact Center Infrastructure :

      Vocalcom's Cloud Edition offering demonstrates Vocalcom's visionary and early-to-market approach for the next generation of cloud architecture. Vocalcom's Cloud platform is a visionary Amazon Web Services (AWS) deployment model. Furthermore, via salesforce.com, Vocalcom offers the Salesforce Edition.

      Gartner
    [Start Fresh: Get More For Less]
    Experience the full power of Vocalcom Cloud Contact Center to gain agility, cost savings and responsiveness
    [We Are Vocalcom]
    Making great customer experience great business, across five continents and 47+ countries
    18+ Years of
    experience
    550,000+ Daily users
    of Vocalcom
    3,500+ Success stories
    and counting
    10 Billion Interactions
    processed annually