Vocalcom Contact Center Software http://www.vocalcom.com
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All in one end-to-end contact center solution to grow your business

Vocalcom's Cloud contact center software allows you to connect to your customers in a whole new way using the latest innovations in web, mobile, and location awareness to grow your business faster and improve your customer experiences like never before. Due to the obvious financial benefits and flexibility, and the fact that regular upgrades and ongoing innovation are available without any additional burden on internal IT resources, thousands of companies worldwide are better able to focus on differentiating their customer experience and reducing customer effort, which is what drives customer satisfaction. If you want to compare contact center software solutions, find out about CRM integration, or just learn more, we are happy to help. This could be the beginning of a beautiful relationship. Get in touch ›

    Contact Center Software: Foster a long term, full service relationship

  • Effortless contact center software for better customer service. We made our contact center software easy to use, because even the most sophisticated technology should feel simple. Our full-suite of contact center software can increase the potential of your call center, and streamline your operations by integrating your back-end processes, customer data, service agents, and customers on a single platform.
  • Greater flexibility at a fraction of the cost. As the primary hub of customer interactions, the call center software is the strategic nerve center of your customer experience strategy. Our contact center software solution enables end-to-end management of the customer experience by unifying customer database, contextual knowledge, and interaction channels. Your agents are equipped to consistently deliver the very best in customer experiences across channels.
  • Easy for end users, agents and customers to use. Today customer’s want their service experience with your company to be one thing: EFFORTLESS. Vocalcom makes it happen. Service and support agents are much more productive when the information and tools they need are consolidated in a single spot. By combining this agent view with other contact center management features, our contact center software solution lets agents reduce the length of calls, increase first-call resolutions and respond in a personalized, loyalty-enhancing way.
  • Contact Center Solution with Multichannel Integration. To put together a multichannel call center software with traditional contact center software, you’ll need to interconnect a host of technologies from multiple vendors—a costly, and risky proposition. With our contact center software solution, your agents gain a single integrated platform to deliver outstanding support across all channels, wherever customers turn for service.
  • Contact Center Software Solution Evolves to the Cloud. In contrast to conventional contact center software, our contact center software turns any Web browser into the ultimate customer engagement application. Vocalcom software is delivered in the cloud, by subscription, so you’re freed from the ongoing expense and headaches of running and maintaining IT infrastructure for contact center software.
  • Contact Center Software with a Single View of All Customers' Interactions.

    • Smarter Contact Center Software. Responses don’t just need to be right; they need to be quick. With a single-click user interface, screen pops with data and context, and powerful multi-channel tools, our contact center software offers a 360° customer view and everything you need to speed up support, sales, and telemarketing activities.
    • The Unified Agent Desktop. The agent web app present a complete view to agents with helpful guided prompts and related solutions to help agents deliver in-depth response for customers with half the number of clicks and without much navigation. With our contact center software solution, even new agents can act as fast as seasoned pros—As a result, reduced training costs and faster onboarding.
    • Simple Customer Service Software. Contact center software from Vocalcom is the leading cloud contact center software solutions, bringing businesses and customers closer together. Our contact center software application makes it easy to communicate with your customers via their preferred channel with minimal customer effort. All of this is delivered with the simplicity and functionality required by a modern customer engagement.
    • contact Center Software to Spare. Here’s a key Vocalcom innovation you won’t find in ordinary contact center software : The agent workspace can automatically present related solutions to help agents quickly interpret and resolve customer inquiries. As a result, our call center software lets even new agents resolve issues as fast as seasoned pros.
  • Flexible Call Center Software. Happy, empowered employees deliver enjoyable customer experiences. The Vocalcom contact center software solution empowers agents with interaction history and context needed to maximize meet customer expectations, improve Net Promoter Score, improve web site support, optimize cross-sell revenue, and reduce support costs.

Contact Center Software: Easy to Use and Make Changes (even for non-techies)

  • Contact Center Software Solution Evolves to the Cloud. Our contact center software is delivered in the cloud, by subscription, so you’re freed from the ongoing expense and headaches of running and maintaining IT infrastructure. There’s no need to buy hardware or software, no upgrades or maintenance fees. You pay only for what you use, and are always up-to-date with the latest capabilities available while leaving your IT ressources free.
  • Simple, Flexible call center software. Our contact center software solution has become the contact center software choice for any business operations that require a high level of trust, functionality and flexibility. With our cloud contact center software solution, you can rapidly scale up or down, meet seasonality and growth needs, customize applications, and deploy on a global basis.
  • A single Contact Center Platform Across All Your Locations. Our contact center software let you integrate remote offices, at-home agent, globally distributed workforces, multi-site locations, and outsourced locations so they operate seamlessly. Our contact center solution allow you to get the most productive and cost-effective agent arrangement for your business while connecting the next generation of apps, devices, and customers.
  • Contact Center Software: Agent collaboration. Customers get faster, better answers when they can speak to someone with relevant expertise. Our customer service software makes this connection happen with an array of sophisticated queuing tools. Unlike other contact center software solution, our flawless software makes it easy for agents to solve challenging customer issues by identifying and collaborating with other agents and staff.
  • Accessibility by Disabled Employees Our contact center software solution is compatible with JAWS screen reading software; and upon customer request, Vocalcom will make minor script modifications to our call center software without charge, subject to a limit of two hours of professional service time, to enable JAWS to better meet the customer’s needs.
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Making Customer Service Fast and Easy

Enter the effortless contact center software to turn each customer interaction into a positive business outcome. Our modern contact center software solution will help you meet your customers' demands at each stage of the customer lifecycle — and make delivering service effortless for your agents and provide effortless service experiences for your customers.

  • 66% of customers report that they primarily rely on the phone three years ago — Today, only 28%
  • 94% of customers will repurchase due to a low-effort experience — Customers value Ease
  • 42% of service agent are unable to efficiently resolve customer issues due to archaic user interface, and multiple applications.
  • Customers need more than convenient access to customer service; they need a level of genuine human interaction that drive positive experience. «Delight» increase operating costs 10-20% - and only happen 16% of the time. However, recent studies show 29% of consumers prefer online customer service, and 62% have used social media. Get Ready for the Shift!


    *Source: CEB Analysis

    Watch how Vocalcom can help ›

    Contact Center Software

    Cloud Contact Center Software


    [Powerful Yet Simple.]

    Make customers happy and drive better business outcomes.
    Making it Easy Makes it Better
    Access a broad set of innovative functionality. Deploy the way you want. And simplify customer engagement.
    +41% Increase in
    agent productivity
    +37% Faster first
    contact resolution
    +20% Reduce in
    handling time
    +34% Increase in
    customer satisfaction
    [Optimally Engage Your Customers]
    Connect customers with agents in entirely new ways to provide a more personalized and satisfying customer experience
    Customer engagement software

    For Customer Service & Support

    Simplicity wins. Simplify the agent experience. Vocalcom contact center software equips businesses of all sizes with an entirely new view into customer relationships so agents can enrich the entire customer experience and effortlessly deliver faster service. Its “Social First” customer service technology, and its seamless, unified interface makes it easy to manage customer requests, efficiently route customer enquiries and enhance performance. With Vocalcom, customer service is personalized, faster and more effective than ever before.

    [This is Your Moment to Shine]
    Simplify the agent experience. Vocalcom makes communicating with customers easy and efficient
    Cross-channel customer service service

    Empower Your Agents, Engage Better, and Respond Faster

    We believe, a better agent experience leads to better customer experience. The Vocalcom contact center software provides unique capabilities that enable agents to handle calls more effectively and move seamlessly between calls, emails, chat, twitter, facebook and mobile care. The solution allows inbound, outbound or blended contact centers to operate efficiently across multiple channels, with all-in-one reporting, and out of the box CRM integration.

    Success comes in all sizes

    • MagicJack , Mary Kennon, Vp Customer Experience : The Vocalcom user interface is amazing, one of the nicest I've seen in a long time. It is intuitive and user friendly and completely eliminated any learning curve. And no matter what concept we come up with, Vocalcom seems to have a solution for it. Since we switched to Vocalcom, agents productivity...
      MagicJack
      See all customer stories
    • MAGIC QUADRANT 2014 , for Contact Center Infrastructure :

      Vocalcom's Cloud Edition offering demonstrates Vocalcom's visionary and early-to-market approach for the next generation of cloud architecture. Vocalcom's Cloud platform is a visionary Amazon Web Services (AWS) deployment model. Furthermore, via salesforce.com, Vocalcom offers the Salesforce Edition.

      Gartner
    [Improve The Customer Experience (CX)]
    Experience the full power of Vocalcom to deliver cost-effective, effortless, and enjoyable service with digital channels
    The Only Contact Center Software You’ll Ever Need
    The trusted provider of secure and reliable cloud-based contact center solutions in over 47 countries
    18+ Years of
    experience
    550,000+ Daily users
    of Vocalcom
    3,500+ Success stories
    and counting
    10 Billion Interactions
    processed annually