Enjoy Your Call Center's Social Life with Facebook

Enjoy Your Call Center's Social Life with Facebook

Enjoy Your Call Center's Social Life with Facebook

Social Customer Service : Create Powerful Customer Connections through Facebook Vocalcom offers an All-in-one Contact Center Software designed from the ground up to deliver a great social customer service and leverage Social Media to Grow Your Business. Give agents a complete customer view, unprecedented cross-channel service capabilities and collaboration tools, within powerful agent console that lets them engage with customers the way they want. A modern technology designed to simplify multi-channel communications and build a knockout social customer experience. Social Media Center automates monitoring and processes social media conversations regarding your products and services with customers and prospects. These interactions range from potential sales opportunity comments to general inquiries and complaints. Social Media Center efficiently and automatically processes the social media interactions, delivering relevant actionable mentions to the appropriate resource for response. Because the solution focuses only on meaningful and actionable interactions, your business experiences improved efficiency and effectiveness of social media responses. Find out more : Social Customer Service

By Vocalcom

5 Ways Social Listening Can Revitalize Your Brand

Omnichannel brands understand the importance of using social media as a tool for customer service in the modern age, but how many are really listening to what their customers are saying? Many customer service experts would argue that monitoring social media sites superficially is not enough to really gain the critical feedback necessary to strengthening a brand. Rather, many brands...
View Full Article