In 2010, the hosted unified communications market was predicted to grow from $2.8 billion to $5.5 billion by the end of 2014. We’re unbelievably already halfway through 2013, and whether you want to hear it or not, we’ll be ringing in the New Year not before long. We’re clearly well on our way to fully realizing this growth of hosted unified communications, which is quickly defining the contact center industry. Allowing clients to better manage business efficiency and budget constraints by outsourcing to a third party vendor, companies are rapidly realizing the substantial potential of a hosted solution for their organization.We at Vocalcom combine this hosted call center technology with the world’s No. 1 cloud-based call center software. While the “hosted” aspect lightens the workload for small- and medium-sized businesses (SMBs) by allowing a separate party to manage operations, cloud-based software allows companies to manage all customer interactions via one single interface via cloud telephony.
Now, throw a natural disaster into the mix. When a natural disaster (such as Hurricane Sandy) or an unexpected outage strikes, your business unfortunately is at risk of losing vital data and information – the kind that essentially keeps your company afloat.
Our virtual hosted, cloud-based call center has boasts key ingredients for creating the ultimate disaster recovery (DR plan. Ideally, what companies would like to have happen during a disaster is for normal computing capabilities to resume in as little time as possible; however, as we all know, this is usually not the case.
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