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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
October 2015
6 Tips to Improve Call Quality Monitoring
October 2015
Omnichannel is the Key to Driving Super Agent Success
October 2015
5 Ways Live Chat Accelerates Sales and Customer Satisfaction
September 2015
Is Employee Engagement the Key to Customer Service Success?
September 2015
Don’t Make Your Customers Wait! The Benefits of Vocalcom Virtual Hold and Callbacks
September 2015
5 Ways a CRM Solution Can Supercharge the Contact Center
September 2015
6 Tips for Optimal Mobile Customer Engagement
September 2015
The Voice of the Millennial Customer: Is Your Brand Listening?
September 2015
5 Ways Social Listening Can Revitalize Your Brand
September 2015
Is Twitter the Key to Modern Customer Service? Trends and Benefits
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