Contact us
Request a demo
+33 (0)1 55 37 30 50
English
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Inbound & Outbound calls
ACD
IVR
Outbound dialing
Omnichannel
Omnichannel
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Reporting & Analytics
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Integration
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
AI & Automation
Chatbot & Voicebot
Smart pairing
Technology
Technology
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Hermes360
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Call Center solution
April 2024
What are the benefits of IVR?
November 2023
IVR: optimize your call center for better interactions!
June 2022
How to Manage Overflow in the Inbound Call Center
June 2022
Speech Recognition and Vocal Synthesis: A Must-Have for the Call Center?
September 2021
Customer Service: How to Offer Faster Resolutions and Cut Customer Wait Times
September 2021
What is an ACD: Driving Seamless Customer Experiences Efficiently
June 2021
5 Trends for the Call Center in 2021
June 2021
10 key features for choosing your contact center solution
May 2021
What is Interactive Voice Response : Transforming the Customer Experience with Modern IVR
February 2021
ACD – Turning your call routing into an asset for customer satisfaction
1
2
3
Suivant