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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Cloud
January 2016
The Wait is Over: Callbacks are Key to Efficient Customer Service
October 2015
6 Tips to Improve Call Quality Monitoring
September 2015
Don’t Make Your Customers Wait! The Benefits of Vocalcom Virtual Hold and Callbacks
August 2015
4 Ways Big Data Analytics Drives Smarter Customer Service
August 2015
5 Ways the Internet of Things Will Revolutionize Contact Centers
August 2015
Transform the Customer Experience with Vocalcom Cloud
July 2015
Top 10 Tips for Reducing Average Handling Time
February 2015
Big Data Analytics: Creating Brand Loyalty and Better Customer Service
February 2015
The Cloud-Based Contact Center Solution – What It Means for Customer Service
December 2014
IDC: ‘Cloud Represents One of the Fastest Growing Submarkets’
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