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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Chatbot & Artificial Intelligence
December 2024
From data to action: using conversational analysis to improve decision-making
November 2024
How conversational analysis is revolutionising customer service
October 2024
Discover the secrets of AI for anticipating customer needs
August 2024
How are AI and chatbots transforming customer support?
May 2024
Transform your customer experience with AI
May 2024
AI in the Contact Centre: an ally for your customer service?
September 2023
Do you wish to optimize your calls? Consider smart pairing!
September 2021
Chatbots: Recognizing Their Limits for Customer Service
February 2021
Chatbots and AI : at the heart of an omnichannel customer experience
July 2020
The New Super-Agent
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