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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Chatbot & Artificial Intelligence
August 2024
How are AI and chatbots transforming customer support?
May 2024
Transform your customer experience with AI
May 2024
AI in the Contact Centre: an ally for your customer service?
September 2023
Do you wish to optimize your calls? Consider smart pairing!
September 2021
Chatbots: Recognizing Their Limits for Customer Service
February 2021
Chatbots and AI : at the heart of an omnichannel customer experience
July 2020
The New Super-Agent
June 2020
How AI will change the face of customer experience
August 2019
5 Benefits of Conversational Artificial Intelligence for the Contact Center
June 2019
5 Reasons Why Customers Love Chatbots
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