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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Experience
December 2014
Building Stronger Customer Relationships in 2014
December 2014
Keeping Up on the Latest Social News Sites
December 2014
Social Media Becoming Vital to the Customer Service Experience
December 2014
More People Using Mobile Devices to Access the Web than Ever Before
December 2014
Social Media is Here to Stay-Do You Have A Big Enough Footprint?
December 2014
Three Tips for Maximizing the Mobile Shopper’s In-Store Experience
December 2014
Personalizing the Customer Relationship through your Call Center Application
December 2014
Call Centers: Your Key to Connecting the Physical with the Digital World
December 2014
Latin American Contact Center Market Has a Lot to Look Forward To
November 2014
Three Ways Social Media is Displacing E-mail for Customer Service
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