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About us
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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Experience
November 2017
6 Customer Experience Mistakes Every Brand Should Avoid
October 2017
5 Ways to Optimize Self-Service Practices
October 2017
6 Social Customer Service Rules Your Brand Needs to Know
September 2017
7 Ways to Build Customer Trust in a Digital Era
August 2017
5 Key Terms That Drive Great Customer Experiences
August 2017
5 Ways Big Data Can Improve the Customer Experience
July 2017
6 Ways to Give Digital Customer Service a Human Touch
July 2017
7 Tips for Training Call Center Agents Effectively
June 2017
6 Tips for Optimizing the Live Chat Experience
May 2017
5 Reasons SMS is a Smart Channel for Great Customer Experiences
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