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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Experience
December 2016
Omnichannel: Wait or Move? 5 Points to Consider
November 2016
5 Tips for Winning Millennial Customer Trust
November 2016
8 Points to Consider for Customer Journey Maps
November 2016
5 Reasons Live Chat Is Essential for Your Brand
November 2016
How to Make Your Brand Customer-Centric in 7 Steps
October 2016
6 Tips for Building Customer Trust
October 2016
6 Ways Mobile is Transforming Customer Experience
October 2016
6 Tips for Using Big Data to Transform Customer Experiences
September 2016
The Role of Artificial Intelligence in Conversational Commerce
September 2016
Conversational Commerce is Key to Millennial Customer Engagement
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