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About us
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Worldwide Presence & Partners
Careers
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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Service
April 2016
Facebook Chat Bots: The Future of Self-Service?
April 2016
6 Tips for Fixing a Poor Customer Service Experience
April 2016
10 Customer Service Skills Every Call Center Agent Should Have
March 2016
7 Rules for Effective Customer Service Communication
March 2016
10 Tips for Exceptional Customer Service – Part 2
March 2016
10 Tips for Exceptional Customer Service – Part 1
March 2016
7 Ways to Optimize First Call Resolution KPIs
February 2016
5 Metrics to Measure for Excellent Customer Service
February 2016
5 Creative Ideas for Call Center Team Building
February 2016
How to Deliver Exceptional Email Customer Service
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