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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Service Call Center
September 2015
Is Employee Engagement the Key to Customer Service Success?
September 2015
6 Tips for Optimal Mobile Customer Engagement
September 2015
5 Ways Social Listening Can Revitalize Your Brand
September 2015
Is Twitter the Key to Modern Customer Service? Trends and Benefits
August 2015
Omnichannel is the Key to a Seamless Customer Experience
August 2015
7 Tips for Satisfying Customers with First Contact Resolution
July 2015
Top 5 Tips for Excellent Customer Service on Facebook
July 2015
4 Ways to Supercharge Contact Centers with Gamification
July 2015
5 Ways to Stimulate Customers with Video
July 2015
7 Steps to Fixing Customer Service Issues
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