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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Service Call Center
July 2018
6 Essential Rules for Customer Experience Design
July 2018
5 Customer Expectations Your Brand Needs to Meet
July 2018
5 Tips for Managing Customer Data
June 2018
How to Provide Exceptional 24/7 Customer Service
June 2018
5 Ways to Boost Your Net Promoter Score
May 2018
The Role of Emotions in the Customer Experience
May 2018
5 Technologies That Reduce Customer Effort
May 2018
6 Mistakes That Harm Your Brand’s Digital Reputation
May 2018
5 Reasons Why Email Customer Service Still Matters
May 2018
6 Key Advantages of Customer Journey Maps
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