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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Service Call Center
June 2019
6 Ways to Give Your Customer Service a Human Touch
June 2019
Customer Feedback: 6 Key Benefits for your Brand
June 2019
5 Innovative Ways to Personalize the Customer Experience
May 2019
How to Use Customer Comments to Build a Successful Brand
May 2019
Creating a Perfect Mobile Commerce Experience in 5 Easy Steps
May 2019
5 Tips for Effective Call Quality Monitoring
May 2019
5 Rules for Giving Customers the Self-Service They Want
April 2019
5 Common Customer Service Complaints (And How to Resolve Them Quickly)
April 2019
6 Ways to Engage Customers on Social Media
March 2019
Unstructured Data: Where the Voice of the Customer Lives
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