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About us
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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Omnichannel
April 2018
6 Tips for Satisfying Customers on the Voice Channel
February 2018
Engaging Customers Through Video: 5 Essential Tips
January 2018
5 Ways Personalization Drives Sales Success
January 2018
5 Ways Mobile Drives Customer Loyalty
December 2017
5 Reasons Why Your Customers Want an Omnichannel Experience
September 2017
5 Millennial Digital Trends Every Brand Should Consider
May 2017
5 Reasons SMS is a Smart Channel for Great Customer Experiences
March 2017
6 Omnichannel Customer Trends Every Brand Should Recognize
December 2016
5 Key Words for Driving Great Mobile Customer Experiences
October 2016
6 Golden Rules of Social Customer Service
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