Fifty Percent of Smartphone Users Prefer Mobile Customer Service Apps

Most people operate in an on-the-go society now. Think of your daily routine…how often do you think you check your smartphone for missed calls, voice mails, text messages, e-mails and push notifications? And that’s just personal communication; many use smartphones now to keep track of their daily tasks and personal activates, to take photos, for entertainment and much more. In fact, recent data revealed in a Meeker report shows that the average smartphone user checks their phone 150 times a day – and that’s just the average.In order to compete in this on-the-go market, it’s incredibly important for corporations to use the technology that their customers are using. Unfortunately, though, not every company recognizes the value of communicating with clients on the same channels that they’re using (perhaps they don’t see the value of being “on the same page,” so to speak).Consider that:

  • 30 percent of companies say their technology currently limits them from offering multiple communication channels.
  • 20 percent think that there’s not enough demand to use more than one or two different channels.
  • Eight percent of businesses claim that they’re already swamped with the current channels they use, and so they don’t’ have the time or funds to set up alternate options.

This is where Vocalcom can help. Our award-winning call center technology makes it incredibly easy and cost-efficient to incorporate the market’s most innovative software at a convenient price point. It’s a win-win situation; you get to cut costly corners and your customers can be reached through the communication channels of their choice. 

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