[CETIH Renov] Rethinking telemarketing in an omnichannel environment



Use case


Country France
Activity Energy retrofitting and home renovations
Key Figures

1300 employees in France
2500 customer appointments per month

CETIH Renov, a company that supports the “business with private individuals” activities of the CETIH group, had to completely rethink its telemarketing strategy to respond to the changing rules and regulations applying to its business activities. By adopting the Vocalcom contact center solution, CETIH Renov is now a part of an omnichannel environment and uses the predictive dialer to reach optimal productivity.

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