At Vocalcom our top priority is to provide continuity of operations for our customers while ensuring the safety of our employees at all times
Business continuity plan
Vocalcom, as global provider of mission-critical solutions, has established policies and procedures in place to deal with this type of situation. Each Vocalcom operation centre around the world has its own Business Continuity Plan that will :
– Guarantee continuous availability of our technology
– Continue to provide 24×7 support
– Deliver resilient platforms
Interim Licence programs
Keeping your employees working is key for us whether home or office based. Therefore we are introducing an interim licence program to help our customers manage unexpected situations – allowing for employees to essentially work from anywhere.
These offers are available to all customers worldwide, who wish to extend or facilitate employee work from different locations.
Customers who need more information or would like to discuss this should contact their Vocalcom representative. Learn more about how to enable your agents to work from home.
Vocalcom, as a company, is also making corporate decisions in order to safeguard our employees – these include:
– Restriction of employee travel unless absolutely essential for business needs and offering opportunity for work from home wherever possible
– Provide clear guidance to employees in regards to standard health requirements relating to COVID-19
– Encourage provision of support or training remotely rather than on-site
Health information can be found on https://www.who.int/emergencies/diseases/novel-coronavirus-2019 or on the different local health organization