Good news for all our call center software users and fans! Our cloud-based call center software has done it again! Vocalcom has been recognized as a Call Center Software Category Leader by GetApp’s quarterly ranking. Vocalcom has once again retained the top spot in GetApp’s ranking of the top 25 Call Center software solutions for Q4 2016, with Aircall in second place, and Talkdesk taking third. We are happy to see that our dedicated hard work has been rewarded by GetApp.
Vocalcom – Cloud call center software leader.
GetApp, which has been recently acquired by Gartner the world leading technology research company, is a business software discovery and research platform that is analyzing any business software in order to compare it to its peers. For this ranking, Getapp analyzed more than 25 call center softwares and topped Vocalcom as one of the best cloud-based call center software in the world.
Our cutting-edge call center software adapts easily to your business’ support and sales needs. Since our launch our product has maintained its core functionality while gradually becoming more robust with features meant to enhance the customer experience, like smart queuing, visual ivr, instant messaging, personalized video message on the fly, universal conversational messaging, or skill and time based routing.
“Vocalcom outstripped its competitors by a solid 20 points for a well-deserved first place position,” says Suzie Blaszkiewicz, project manager for the ranking. “Its high reviews scores, number of integrations, and a strong media presence have helped it keeps its top spot in the ranking over the past seven quarters. Newcomer Aircall deserves a mention for debuting in second place for this quarter’s ranking, scoring a perfect 20 points for reviews, while Talkdesk achieved the same score for its integrations to land in third place.”
GetApp, a Gartner-owned business app discovery platform, releases regular rankings of applications, segmented by product category. GetApp’s Category Leader ranking is designed to provide an overview of the best software solutions for business owners, based on five distinct data points. These include the number and average rating of user reviews, software integrations, security features, mobile app availability and ratings, and media presence. Each data point carries a potential of 20 points, and apps are scored out of a total of 100.
Click through to see the entire Q4 2016 Category Leader ranking of the top 25 call center software solutions.
More about Vocalcom
Vocalcom is radically rethinking the way companies communicate with customers, enabling organizations to drive a more effective sales and marketing team and transform the way they engage and interact with their customers, making omnichannel customer service experience and communication more personal and valuable. For over 20 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Vocalcom is trusted by over 3,700 customers in 47 countries, to orchestrate over 1 billion contact center interactions per year in the cloud and on premises. Companies such as McDonald’s, Disney, and ITV are using Vocalcom to lower their operational costs, raise productivity, and turn each customer interaction into a positive business outcome. Loved by 550,000+ users for its beautifully crafted interface, Vocalcom is a contact center software, easy to try, buy, implement, and use. For more information about Vocalcom contact center software, visit Vocalcom.com
More about GetApp
GetApp is the leading premium business app discovery platform on the web. Headquartered in Barcelona, Spain, GetApp serves as a platform for user-generated and editorial reviews of software and apps for businesses.