LAS VEGAS, NEVADA – February 25, 2017 – Vocalcom, a leading global provider of cloud contact center technology, has won a Gold Stevie® Award in the ‘Contact Center Solution – New Version’ category in the 11th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes several of the world’s leading business awards programs including the prestigious American Business Awards and International Business Awards. The awards were presented during a gala banquet on 24 February at Caesars Palace in Las Vegas. More than 650 executives from around the world attended.
More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 10 percent from 2016. Finalists were determined by the average scores of 77 professionals worldwide, acting as preliminary judges. Entries were considered in categories for customer service, contact center, sales and business development achievements, and those to recognize new products, services and solution providers.
Vocalcom has once again retained the top spot of the cloud contact center solutions, with LogMeIn in second place, and NewVoiceMedia taking third. We are happy to see that our dedicated hard work has been rewarded by the Stevie Awards for Sales & Customer Service. It’s a very good news for all our cloud contact center users and fans ! The nomination closely follows several other victories for Vocalcom including Customer Experience Innovation Award and Contact Center Technology Award, and further validates the company’s position as a leader in the omnichannel customer interactions industry.
We have helped take customer service and engagement to new levels in an overwhelmingly digital world. By putting a effortless omnichannel customer experience at the heart of what we do, we have create the #1 customer experience platform to orchestrate seamless omnichannel customer journeys, win more customers and build lasting relationship. Vocalcom platform is not only enjoyable for service teams; it is a highly effective sales acceleration platform too.
“We believe that great customer engagement drives great business outcomes, and we’re proud to be providing sales and service professionals with the best tools to keep existing customers happy and attract new ones,” commented Anthony Dinis, founder of Vocalcom. “With a strong track record of innovation and a never-ending desire to be first, Vocalcom powers more than 1 billion of the world’s best customer experiences each year. It’s an honor to share the stage with so many ambitious companies and this accolade is further testament that our intelligent communication platform really is best-in-class.”
“The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programmes”, said Michael Gallagher, founder and president of the Stevie Awards. “The growth of the programme illustrates the importance of the functions highlighted – sales, business development and customer service – to successful enterprises of all types, and how integral recognition in these domains are to building and maintaining corporate reputations”.