Vocalcom, a leading global provider of sales acceleration and contact center technology that helps businesses to drive a more effective sales team, and create effortless omnichannel customer experiences and journeys, announced today that TMC, a global, integrated media company, has named Vocalcom’s omnichannel contact center software as a 2016 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.
The 2016 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including messaging and social.
Vocalcom’s intelligent communications platform brings all customer conversation to one place, removing the separation between communication channels and CRM while maintaining personalized contextual communications across all channels.
“Vocalcom is the hub, the central tool you connect everything to. It provides full visibility and valuable context in the customer journey across all touchpoints, channels and interactions, to help companies engage their customers while delivering transformative business results.”
“Digital experience delivery is not only an opportunity; it’s a necessity,” comments Anthony Dinis, founder of Vocalcom. “ Technologies are driving customer experience. It’s great to be recognized by CUSTOMER magazine and a fantastic achievement to be named as one of the most innovative tech companies. 2016 has been another year of incredible growth for Vocalcom. Our technology is attracting some of the world’s fastest-growing companies as we continue to drive innovation that is transforming the way they interact with their customers.”
“Congratulations to Vocalcom for receiving a 2016 Customer Experience Innovation Award. Vocalcom has been selected for enhancing the customer experience and improving business relationships,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
Vocalcom’s multi-award winning omnichannel contact center and inside sales platform help businesses to drive a more effective sales team, and create effortless customer experiences, journeys, and relationships. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 20+ business tools to empower sales and service teams to have personalized, real-time conversations with customers and turn each customer interaction into a positive business outcome. Spanning 128 countries and six continents, more than 3,700 companies trust Vocalcom to win more customers and build lasting relationships. With a strong track record of innovation and a never-ending desire to be the first, Vocalcom powers more than 1 billion of the world’s best customer experiences.
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.