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Contact Center Services

Optimize your contact center with professional support

Vocalcom’s teams wield their expertise in contact center technology and your industry to make your plans unfold smoothly.

Day-to-day support to guarantee your project’s success

Our methodical, rigorous and flexible teams are at your side for the duration of your project to share their expertise in customer experience as well as best practices for contact centers. Our consulting, training, customer success management and professional services ensure that the deployment and launch of our solutions moves forward without a hitch.

Understanding your challenges

Our teams’ mission is to understand your business and your needs in order to deliver the most appropriate solution.

Ensuring successful deployment

Easily deploy your contact center with support from our customer experience experts and our project management methodology.

Guiding you toward success

Optimize your contact center’s activity, practices and performance with our Customer Success Management teams’ support.

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Consulting: supporting your business and technical teams

Our experts advise you throughout the project phase, with workshops and audits to best understand your needs, your business, your technical infrastructure and your challenges. We guide you through the selection and deployment of your Vocalcom solution within your customer service center and provide support once your solution isup and running, with follow-up and personalized advice.

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Professional Services: ensuring full control over your project

Our Professional Services team serves as your project manager and Vocalcom expert to define and deploy the right solution for your needs and goals. Our control over the whole project value chain guarantees the successful launch of your contact center: deployment, installation, configuration, technical integration, operational launch, acceptance testing, follow-up, technical account management, etc.

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Training: toward autonomous use of our solutions

Our training courses give you all the skills and knowledge you need to use our solutions with full autonomy. Aside from our standard course catalog, we offer personalized courses on technical and industry-specific subjects. Gain mastery over our solutions to optimize the results from your customer service center.

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Customer Success Management: optimize your customer service center

A true expert in the field, your Vocalcom Customer Success Manager (CSM) supports and assists you on a day-to-day basis through on-site audits, your steering and monitoring committee, and management of your account. As an ambassador for your company within Vocalcom, the CSM provides support for your operations so you can direct, monitor and optimize your contact center activity and performance.

Interested in our solutions?

+33 (0)1 55 37 30 50

Get in touch for more information