logo Created with Sketch.

Collections Call Center

Maximize your debt collection rates with a high-performance predictive dialer

With a wide range of robust, easy-to-use features, the predictive dialer in Vocalcom’s contact center solution is designed to improve your teams’ productivity and your debt collection rate.

Increase your agents’ productivity and your collection rates

When collecting debt, time is money. You have to maximize your debtor contact rate to successfully increase the amount of debt recovered. The key to this process is a call center solution with smart predictive dialing features, immediate access to all customer info and strict compliance with regulations.

Boost your collection rate

With smart algorithms, Vocalcom’s predictive dialer eliminates manual calls and increases the contact rate with the right people to improve your agents’ productivity and your campaigns impact.

Improve your results with an omnichannel solution

Our solution enables your agents to contact customers on different channels—phone, email, text messaging, and more—to increase recovery rates and optimize the customer experience.

Gain a comprehensive view of each debtor's profile

View customer information as well as a full record of their interactions in a unified platform integrated with your CRM, to better adapt your script to each customer.

The biggest names chose Vocalcom

Maximize your contact rate

Vocalcom’s predictive dialing algorithms automatically manage calls and callbacks to maximize contacts with the right people and increase your agents’ productivity. Select a local number with our configurable outbound call identification system to increase the probability that the contact answers the phone.

Group Created with Sketch.

Personalize your script with 360° customer knowledge

Through integration with your CRM, Vocalcom’s solution gives your agents a comprehensive view of the debtor’s profile in a single interface, with no need to switch applications: contact info, payment schedules, record of interactions across all channels (phone, emails, text messaging, WhatsApp, chatbots, etc.) for personalized and efficient conversations.

circle

Access smart scripts

Smart scripts guide your agents through the collection process and adjust automatically based on the situation, eligibility and background of the debtor. The resulting pitches are more personal and increase your debt collection rates.

Easily supervise your activity in real time

With its award-winning intuitive interface, Vocalcom’s solution optimizes your agents’ effectiveness. Access powerful tools to supervise your agents in real time and activity reports to improve the performance of your debt collection center.

Manage your debt collection team efficiently

Reducing outstanding debt and warding off risks is essential for the economic health of your company. Vocalcom’s contact center solution gives you all the features you need to analyze your activity, guide your agents and optimize your debt collection team’s performance

Script editor

Assist your agents with an integrated script editor to respond to objections and make your pitch efficiently.

Voice and screen recording

Oversee your agents’ quality and training with our native tool for secure call and digital interactions recording.

Reporting

Use powerful campaign analysis tools to measure your results, fine-tune your scripts and help your agents improve.

Quality Management

Help your agents improve call quality with our listening, whispering, chat and conferencing features as well as satisfaction surveys.

CRM integration

Integrate Vocalcom’s solution with your CRM or business software to get direct access to customer data and update them after each interaction.

Regulatory compliance

Guarantee compliance with local legislation for your outbound call campaigns (Bloctel, Ofcom, TCPA, Procon, etc.)

Interested in our solutions?

+32 (0)2 467 82 11

Get in touch for more information