A New Generation of Call Center Software

Grow faster with simple sales and service apps, all in one place


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YOU HAVE AMBITIONS, WE HAVE SOLUTIONS

Best-in-Class Call Center solutions That Drive Business Success

Vocalcom is a self-service, cloud-based contact center service that makes it easy for any business to win more customers and deliver better customer service at lower cost. Management couldn't be simpler. It's a beautifully crafted user interface that allows you to manage calls, emails and digital channels with a single click. Vocalcom is designed to be easy-to-use, open and flexible because no two businesses are exactly alike.

Vocalcom Pulse for small businesses.

Call Center Software as a Service.
Get More for Less.


No Phones, Hardware, or Coding Required
No upfront investments
All the benefits of enterprise-level call center
Faster than ever contact resolution
One-click CRM Integrations
Month to month subscriptions

Create the call center
your customers
and agents deserve.

Our software empowers agents to be more effective,
and enables companies to provide a great overall
customer experience, and build customer relationships
that are more personal, and productive.


  • Get up and running in minutes
  • Quickly respond to customers across every channel
  • Deliver lightning-fast service
EASY. AFFORDABLE. SECURE.

Our People are Your People

Vocalcom Support offers worldwide support across email, phone, and chat – Our Success Team can also work as an extension of your team. Through focused service engagements, we can create strategies to optimize operations and processes while increasing agent efficiency.

Designed so non-techies can still be power users. With out-of-the-box features and simple configuration, your call center can be up-and-running in 15 minutes.

Take a Look Under the Hood.


Any interaction with your customers would greatly benefit form a Vocalcom call center as a service. Something missing? Let us know. We have four new releases a year and we’d love to hear from you.

Accurate Agent-Caller Matching

Smart Routing.

Vocalcom provides a great interface for a swift and effortless experience. Customers can be routed based on Visual IVR selections, customer data, value or history, agent skills or availablility, and much more. By adopting a data-driven routing, you can increase first contact resolution by 70%, and reduce average handle time from 53 seconds – providing more satisfaction, better engagement and a faster than ever resolution for your customers.

Maximize Agent Talk-Time

Smart Dialer.

Vocalcom Smart Dialer provides lead prioritization, predictive dialing, activity tracking, post-call automation, pre-recorded voicemail, time zone protection, local caller ID, and insightful analytics. This reduces time spent dialing, dramatically improve contact rates, and give agents more time with live people. More than a dialer. An integrated sales acceleration platform to contact more customers and sell faster.

Enhanced 360º Customer View

Agent Desktop+.

Vocalcom provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents. Using this technology, call centers can improve agent productivity, while driving up customer satisfaction and loyalty. So, your team works smarter and performs better while your customers get the answers they seek quickly and reliably – every time.


In addition to standard call center software functionality, Vocalcom provides an array of cutting-edge features, including omni-channel routing, virtual hold, custom reporting and more. Take advantage of over 80 features to make your call center more productive and improve the call center experience for supervisors, agents and customers.

See More Features You Will Love
IMPROVE THE AGENT EXPERIENCE

Automated Workflows.

Reduce average handle time and increase agent efficiency with automated workflows. Agents need user-friendly desktop tools as well as access to the most relevant customer data so they can resolve issues quickly and deliver a positive customer experience. Data including buying history, support tickets and all previous interactions with your company is presented in an intuitive user interface. Agents can leverage a single application, with rich context, cross channel history & insight that guides them through resolution.

SuperAgent Desktop
Eliminate Hold-time
ELIMINATE HOLD-TIME

Virtual Hold.

It’s not surprising that 75% of consumers prefer the option of a call-back to waiting on hold. Vitual Hold from Vocalcom removes hold time by giving to your customers the option to receive an agent callback when their position arrives to the front of the queue, eliminating hold time, reducing abandonment, smoothing out call spikes, and giving customers back what they value most – their time.

OPTIMIZE OPERATIONS

Real-time Management.

Vocalcom provides a comprehensive business analytics suite, including historical reporting, real-time call center statistics, service level performance, and detailed metrics. In addition, supervisors can: Text chat with agents from anywhere; Monitor queues, stats and agents; Listen to calls, whisper or barge-in – everything you need to optimize the performance of your call center in real-time.

One-click Integrations
WORK WITHIN ONE INTERFACE

Integrate with Over 20 Applications.

Vocalcom integrates with all the leading CRM packages including Salesforce, Oracle, Zendesk, Desk.com and many others. With our handy click-to-dial, screenpops and single user interface we remove the separation between voice and CRM to improve your insights and cut out a whole lot of hassle. With Vocalcom Click2Start, you can manage all of your cases faster, in a unified agent experience.

SUCCESS COMES IN ALL SIZES

All the benefits of expensive software systems without their hidden costs and long term contracts.

Managers can monitor and take action while on-the-go. Skills-Based Routing gets calls to the right agent. On Screen Caller Info puts customer information at their fingertips. Smart Dialer gives agents more time with live prospects. And everything is automatically logged to your CRM.

With Vocalcom call center as a service, you won’t be paying over the odds, so you can invest your money in growing your business.

Robust Solutions, Flexible Pricing. - Awards

Nothing less than PHENOMENAL 100% of the time. Vocalcom call center as a service helps everything and everyone work a lot better and a lot faster.

- David Hyman, Co-Founder

Win More Customers, Keep Them Happier, and Accelerate Your Growth.
Sometimes it helps to get a helping hand. If you have questions about products, implementation, integration
or anything else, give us a call. We are easy to do business with.