Just like in a real shop! Add Live Chat on your site

Vocalcom live chat provides customer engagement tools, and a complete support solution that enables you to connect with your best customers online.

  • Clear the way for your customers with a modern live chat software.

    -30% cost per contact, 24,8% conversion rate of visitors who chat

    Discover a powerful, yet easy-to-use live chat software, and a complete set of tools to engage your customers online in real-time. With the Vocalcom platform you can engage your customers in real-time on your website with Click to Chat, Click to Call and Click to Video but also on social media.
    • Intuitive User Interface Vocalcom's live chat software is designed with the goal to make online chat easy for anyone. No professional training is needed. Everything is just intuitive!
    • Highly Reliable & Secure We employ industry-leading technologies to deliver maximum security, reliability and performance capability for our live chat software application.
    • Stay Connected AnywhereLive chat software offers handy mobile applications for iPhone, iPad and Android devices. Keep engaging your website visitors while on the go.

    Live chat, Video chat, click-to-call, web call back, assisted navigation and WebRTC — all in the same beautifully simple Vocalcom live chat interface. Vocalcom live chat software allows you to engage consumers on mobile devices, including smartphones and tablets. Our live chat software allows you to interact with your website visitors in real time. Improve visitor satisfaction and maximize online sales. The Vocalcom live chat Lets visitors interact with you in the way they prefer, while they are on your website. A visitor can ask contextual questions, and your agent can respond exactly to the point, because both are looking at the same web page in real time. Impress users by offering the first multi-channel live chat solution. According to Forrester, while 72% of customers prefer using a company’s website to answer their questions, only 52% found the information they needed online.

  • Live Chat

    Speed up your customer service with live chat. Chat is built for Speed

    You can resolve customer issues 7x faster via live chat

    • Engage the right visitors Thanks to engagement rules and keyword filters, you can define the criteria that trigger customer interaction with an agent. This way, you focus on the visitors who will most benefit from your support and who will generate value for your business.
    • 25% increase of average order value after chat Stop losing customers during checkout by guiding them as soon as difficulties arise.
    • 91% customer satisfaction after chatting to an agent Satisfy your customers online. Get rid of long queues and surprise customers with instant answers. Simplify their purchase with links and special offers.
    • Wherever they are
    Engage and assist several visitors at a time, on your website and on social media. Useful information about visitor browsing will speed up your understanding and response.

    With our live chat software you target customers who've exhausted online resources to engage with knowledgeable agents to resolve their inquiry and to proactively target those growth and retention opportunities. 44% of consumers consider having live assistance during conversion to be one of the most important features of a web site. Our live chat software offers multiple ways to engage live agents, including proactive live chat, chat on damand, exit chat, web call back, click-to-call and video chat. better yet, Targeted Offers are a great way to present current promotional activity, next best offers to existing customers, as well as targeting retention offers to those customers with a high propensity to churn score.

  • Live Chat

    Monitor performance. Live chat alternative to phone and e-mail

    Save money chatting with several people at a time

    Monitor your activity in real-time, access all past conversations and analyse the impact on sales, customer satisfaction and cost per contact. Vocalcom makes it easy to support customers when they need your help. Vocalcom also makes it easy for them to help themselves when they don’t. The Vocalcom live chat software enables businesses to provide higher levels of service while decreasing handling costs by as much as 80%. One live chat agent talks with 10 times more people than a phone or email agent. Most cases are resolved on the spot. 8 out of 10 times you won’t even have to follow up since the case has been resolved during chat. live chat software Easy to pick up, hard to work without.

    Visitors want Live assistance whenever it's convenient for them. Exceed your customer expectations with a Multichannel Live Chat Software! There's never been a better way to maximize online sales and customer satisfaction. Click-to-call, enable visitors to complete conversions online assisted by phone support where the agent can see customer navigational details before, during, and after the phone conversation. In addition, invite-to-call and chat transfer-to-call with full transcript hand-off capabilities with Internet calling (VOIP) or WebRTC compatibility ensures a smooth transition from one interaction channel to another. Get your free trial and see how simple it is to engage your customers online and drive better outcomes with our live chat software.

4.8/5 on 59 verified customer reviews