Supercharged Predictive Dialer by Vocalcom

Improve outbound dialing with custom calling campaigns, no-pause dialing, regulation compliance, intelligent call suppression, and higher productivity

  • Vocalcom Predictive Dialer Gives Agents More Time With Live Customers

    Vocalcom's predictive dialer software eliminates the dead time between calls

    Vocalcom's predictive dialer software provides outbound predictive dialer functionality that delivers the capabilities you need to make your outbound collections, sales or telemarketing highly efficient and more profitable. It can boost your revenues and reduce costs while enhancing control and flexibility. Vocalcom Predictive Dialer triples the amount of time your agents spend with live prospects. The Vocalcom dialer learns from past experience on each campaign, and is continually tweaking settings to maximize productivity. This means agents enjoy more talk time and less dead time. Our dialer features the only no-pause dialing system in the industry, which results in significantly less hangups from your customers. Read Vocalcom predictive dialer reviews

    With a broad range of features that are robust and unique, yet easy to use, our predictive dialer software is designed to enhance all facets of your outbound phone-based campaigns. Our predictive dialer software allows blended campaigns and handle multiple dialing modes : power, preview, progressive, and predictive dialing. A robust and flawless reporting, call recording, automatic callbacks, web coaching and monitoring, sleek campaign manager, powerful scripting, data history, seamless CRM integration, and all the tools to assist you in complying with regulations including time zone management, Do-Not-Call list Protection, caller ID settings, and the most inspired and useful features to drive the best predictive dialer software.

  • Predictive dialer: No need to buy, maintain, or upgrade hardware

    Triple Agent Talk Time with the Vocalcom Predictive Dialer

    Increasing immediately contact ratios and agent talk time by up to 300%

    1. Deliver the Maximum Number of Live Calls to Your Agents Vocalcom's predictive dialer software have demonstrated talk times in the 50 minutes range, and includes enhanced cell phone detection, agent initiated contact (AIC) for TCPA compliance, automated call recording and recall rules to improve dialing effectiveness - and offer best-in-class performance, and greater management visibility.
    2. Optimize Your Agents’ Time Save sales time with simple click-to-dial and automatic call logging. Predictive Dialing helps ensure you pass only live calls to your agents, and Preview Dialing lets agents review customer data before placing a call.
    3. Increase Your Operational Productivity with Blending Enable inbound agents to conduct outbound calls during lulls, and let outbound agents take inbound calls during peak periods. Request a demo ›

    Vocalcom's predictive dialing solutions are more robust and comprehensive than any other on the market, offering many significant benefits to our customers. Time and again, Vocalcom's predictive dialer has proven its ability to accelerate sales and marketing performance for our customers. Our predictive dialer software alone has been shown to increase production by 300%, but it has also best-in-class capabilities, delivered with simplicity to tailor our Predictive Dialer Software to your unique business needs.

  • Higher agent productivity with predictive dialing

    We offer flexible deployment models, for the most powerful Predictive Dialer

    And the tools you need to comply with the latest regulations and dial with confidence

    Bring the speed, and the flexibility of a cutting-edge predictive dialer software to your call center. Vocalcom’s PCI-DDS certified cloud predictive dialer platform provides fully integrated core contact center applications including ACD, IVR, Skills Based Routing, Dialer, Call Recording and a comprehensive Compliance Suite. Driven by the compliance challenges facing the contact center industry, Vocalcom helps outbound contact centers achieve higher levels of agent efficiencies while maintaining even greater risk mitigation safeguards compared to traditional dialing technologies. Vocalcom predictive dialer software is so easy to set-up and use, your campaigns can be up and running in hours. Request a FREE trial Now ›

    Unmatched ease of use predictive dialer software, means less training, better results and happier agents. They will know more, work faster and smarter. Find out why Vocalcom's predictive dialer software is the trusted choice of over 550,000+ users across 47 countries. Whether you have 10 agents at home or multiple locations with over 1,000 agents, you have full access to all the features and advanced capabilities that make our predictive dialer software the world's most popular predictive dialer solution. No matter what your industry, it’s likely you’re being asked to deliver higher results with fewer resources. The fundamental challenge of bringing more customers to the table is the same for any business. We can help.

4.8/5 on 59 verified customer reviews

Why Vocalcom predictive dialer?

Bottom-line improvements range from 25 to 300%! Vocalcom is an all-in-one predictive dialer solution for phone-based sales and customer service. We are constantly developing our predictive dialer software and adding new functionality based on close cooperation with our users. We release a new version every three months. Our aim is to make something that just simply works and is 10x better than any alternative.

  • Our products serve all sizes, from small to large, multi-site enterprise users.
  • Frustration-free usability – your grandma could learn it in no time.
  • We provide the basics – plus an arsenal of power tools.
  • Add-on options include SMS, email, calling options, and call recording.
  • No PBX needed. Pay only for what you need, when you need.
  • Cost-effective path to the latest compliance tools -- dial with confidence.

What is Vocalcom predictive dialer?

Flexible, scalable and secure. Capacity provisioning and scale are key differentiators between Vocalcom and competing hardware or hosted systems. Vocalcom predictive dialer is a fully burstable solution that delivers on-demand capacity needs both in terms of real-time concurrent call processing and the number of agents or locations on Vocalcom. As browser-based software, it doesn’t need anything other than a computer and an internet connection. It’s highly scalable and can handle a massive amount of calls – our customers gain heavy-weight system reliability from a light-weight installation.

What does Vocalcom provide?

Smart outbound campaigns

  • Make & receive calls. Use IVR. Vocalcom is the only system you need
  • Intelligent and powerful dialer modes for better outbound calling
  • Designed to manage campaigns, calls & sales – including email and SMS
  • Personal Voicemail & Team VoiceMail
  • Automatic lead priorization including web call back
  • Instantly drop custom voicemail templates while already on the next call
  • Outbound Calls - Manual, Preview, progressive and Predictive
  • Inbound calls - Automated Call Distribution (ACD)
  • Blended calls (Inbound, Outbound)
  • Scheduled callbacks (Manual & Auto)
  • Interactive voice response (IVR) with Campaign/Queue
  • Broadcast and Survey Dialing

Campaign Management

  • Multi-Lead List per Campaign
  • Agents Allocated Simultaneously Multiple Campaigns
  • Campaign Defined Scripts
  • Custom Caller ID - Campaign Specific
  • Custom Call Statuses and Call Dispositions
  • Hotkeys for quick hangup and call dispositions
  • Filter Leads (Dynamically Exclude Numbers from Lists)


  • US, UK and Australia telemarketing compliance
  • Drop timer with safe-harbor message for FTC compliance
  • Vocalcom is a validated Level 1 PCI DSS Service provider, it has undergone a PCI DSS assessment with an external Quality Security Assessor


  • The security and Quality of Service (Qos) of carrier MPLS
  • Protection against HTTP DOS or SIP Brute Force Attacks
  • Call Encryption Support via TLS -- Web Application Firewall
  • Multiple IP carriers with overlapping geographic coverage and automatic failover
  • Telephony building blocks managed as a pool of resources guaranteeing high availability and performance, regardless of application load
  • A Gigabit Ethernet LAN and WAN mesh to eliminate bottlenecks and single points of failure
  • Multiple Gigabit Ethernet links to the internet
  • As a contact center application cloud, Vocalcom adds standard processing components on-demand to meet any scalability requirements.

Call Recording & Voice Log Storage

  • Full Call Recordings or on-demand
  • Option to Store Call Recordings on your own NAS

Lead Management

  • Upload and download of customer lists
  • Leads Filtering
  • Leads Recycle
  • Use Vocalcom as your CRM for customer acquisition
  • Internal DNC and Blacklist
  • Leads Timezone Restrictions

Supervisor Management

  • Reporting and live screen
  • Real-time Dashboard
  • Listen-in, Barge-in
  • Force Log-out
  • Reports and Analytics
  • Run off-the-shelf or tailored reports & show real-time data

Team Management

  • Multi-Group, Multi-Campaign Assignments
  • Skill-Rating based Agent priority routing
  • Support Remote and Mobile Workers

Guidance to agents

  • Everything a call center agent needs – from dialing to order-taking to time management
  • An intuitive interface links customer context from different channels and pushes dynamic guidance to agents
  • Call Disposition and Notes

Additional Enhancements

  • Database Backup and Redundancy
  • High-availability (HA) Configuration
  • Support Multi-Office and BPO Working
  • API and Web Services based Integrations (into CRM)

Vocalcom is an unique predictive dialer software-as-a-service, designed to win more sales from your call center.