Contact Center Software - Make Your Call Center a True Multi-Channel Contact Center

Contact Center Software - Make Your Call Center a True Multi-Channel Contact Center

Contact Center Software - Make Your Call Center a True Multi-Channel Contact Center

Contact center software from Vocalcom is the leading cloud contact center software, bringing advanced contact center capabilities to call centers, offering businesses of all sizes unprecedented functionality, flexibility, and scalability. Vocalcom's Contact Center Software provides simplicity for the business user. Rich functionality for the enterprise. Reduce costs, increase customer loyalty, and enhance your customer's experience. Delighting customers starts with stronger connections. And no other can help you do that faster than our Contact Center Software. Customer Experience Management is the focus and force for Vocalcom Contact Center Software strategies for your business. Learn how we help enterprises create competitive advantage. Manage Multi-Channel Customer Interactions from one place wih Vocalcom's Contact Center Software. Find out more : Contact Center Software

By Vocalcom

Social Media: A Core Business Element for Contact Center Success

Customer experience management is critical to a company’s success. A large part of this involves tailoring service programs to incorporate channels of communication based on individual customer’s preferences. One such channel is social media – and it’s becoming increasingly popular. In a recent survey commissioned by market research firm Aberdeen Group on trends impacting contact center services, it was found...
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