Call Center Solutions - Video Kiosk Bring Retail Customer Experience to Life

Call Center Solutions - Video Kiosk Bring Retail Customer Experience to Life

Call Center Solutions - Video Kiosk Bring Retail Customer Experience to Life

Call Center Solutions for Multi-Touchpoints in Multi-Channel Marketing - Customers interact with your business through multiple touch points like the contact center, back office, branch office, outsourced operations, and retail stores. When these organizations are designed to work separately, chances are that the customer experience will be broken. This means customers have to wait too long for someone to respond. They may also need to make multiple attempts to get to the right employee or have to repeat information. TheDrive connects in-store touchpoints to your Vocalcom's Call Center Solutions and keeps costs low of in-store specialists. Call Center Solutions from Vocalcom is the leading the true multi-channel Call Center Solutions, bringing the power delight and unprecedented capabilities to thousands of customers worldwide. Find out more about our : Call Center Solutions

By Vocalcom

How the Retail Industry Can Leverage a Unified Digital Call Center

The retail industry encompasses quite a lot of segments – all of which can benefit from the unified digital call center. The retail industry is also notably the most competitive; with thousands of contenders seeking a niche within this expansive market, it’s vital that businesses leverage the power of advanced call center solutions to boost profit and preserve business continuity....
View Full Article