An Omnichannel Platform
Built for Speed, Scale and Total Control.

[This is Vocalcom]
Customer engagement software

A Solution that Makes it Easy for Customers to do Business with You

The shift from voice to digital is here, and Vocalcom is at the forefront. Vocalcom was founded on the principle of simple design, providing solutions that are intelligent, open and beautifully easy to use. We have held on to the spirit with which we began: Listen to customers, act with integrity, be genuine, and keep it simple.

[Boost Productivity to Lightning Speed]
Customer service must be effortless and fast. Build your business on a single, secure, and scalable platform that's easy to customize and upgrade.
customer service software

We Embrace Change and Make it Positive

At Vocalcom, we understand the need to turn each customer interaction into a positive business outcome. We are all about flexibility, simplifying & personalizing customer service for better customer experiences. Today, companies of all sizes rely on Vocalcom to increase revenue generation and give customers the best experience, every time, no matter where or how customers interact with the company.

[We Are Vocalcom]
“Never try to adapt or change old school solutions to new challenges, but rethink and revolutionize it.” A. Dinis, founder of Vocalcom
20+ Years of customer
engagement leadership
550,000+ Users in 47+ countries
across five continents
1,400+ Customers
1 Billion Interactions
Processed Annually
We make it easy for contact centers

Better Service. Better Sales.

At Vocalcom, we believe innovation and technology have too often failed to penetrate Contact Centers because of the complexity of their design & implementation. By providing a comprehensive set of innovative capabilities, designed with the end user in mind, we give managers a fast & simple access to contact center best practices & rich-media engagement. Organizations of all sizes can provide personalized experiences while radically improving loyalty, sales performance, & business agility - an amazing experience for employee and customers while creating deep and powerful customer connections - Across every channel - At every interaction.

True Cloud. Total Flexibility.

Our primary focus is to enable companies to scale up and down quickly with “instant-on” capabilities. Our cloud contact center solution is designed from ground up to rapidly respond to business changes, and quickly push out new market offerings while improving the effectiveness of every customer interactions - with no IT support required. Vocalcom has designed cutting-edge solutions, that provide all the new capabilities you need to create great multi-channel customer experiences - all from the cloud within an intuitive and easy to use application. Awesomely Powerful and Easy-to-Use.That’s what makes Vocalcom so different.

Great Features. Great Agility.

Simplicity for the business users. Rich functionality for the enterprise. For any company looking for a fast and simple way to give agents a complete customer view, cross-channel service capabilities, collaboration tools and bring rapid innovations to customer interaction channels, Vocalcom is changing the game. Our portfolio of on-demand customer engagement solutions can be rapidly deployed with minimal investment and no IT support. Your customer benefit from a faster, smarter and more responsive customer service at every touch point, whether on mobile devices, the web, social media, in-store, or on the go. That’s all customers want!

Real Value. Real Savings.

Transform your contact center into a successful customer engagement center. Always on, always connected. Vocalcom powers meaningful, real-time customer connections enabling businesses to create rich customer interactions, and great multi-channel customer experiences. Our solutions are designed to enhance the profitability of every customer engagement while reducing costs. Organizations typically see a 30% reduction in training time, 40% in average handle time (AHT), +37% in fast first contact resolution (FCR), +40% in agents productivity, +300% in outbound contact rates. All powered by the Vocalcom Customer Platform.

from Visionary to Leader
  • 2017 - Alf
    2017 : Vocalcom launches Customer Experience AI and it’s a powerful differentiator for your business. The platform combines bots, artificial intelligence, machine learning, and enables a seamless transition to agent-assisted service, when needed, that includes all relevant journey history and context.
  • 2017 - Gartner
    2017 : Positioned as a Visionary in Gartner Contact Center as a Service (CCaaS) Magic Quadrant, Western Europe. Reference customers reported favorably on Vocalcom's use of best practices and process to support timely delivery in notably shorter lead times than its competitors.
  • 2017 Stevie Award **
    2017 : Vocalcom has won a Gold Stevie Award in 11th annual Stevie Awards for Sales & Customer Service, with LogMeIn in second place, and NewVoiceMedia taking third. It’s a very good news for all our cloud contact center users and fans !
  • 2017 CRM Excellence Award  **
    2017 : Vocalcom Awarded a 2017 CRM Excellence Award for its new Omnichannel Customer Interaction Solution for Salesforce. Vocalcom has demonstrated to the editors of CUSTOMER magazine that Vocalcom for Salesforce improved the processes of their clients’ businesses by streamlining and facilitating the flow of customer interaction.
  • 2016 Customer Experience Innovation Award
    2016 : Vocalcom Receives 2016 Customer Experience Innovation Award from CUSTOMER Magazine. The Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including messaging and social.
  • 2016 GetApp Q3
    2016 : GetApp’s newly released Q3 2016 ranking of the top cloud-based Call Center applications has once again put Vocalcom at the top of the list by a large margin, while Talkdesk and Shotel battled it out for second and third, respectively, with only 3 points separating the two.
  • 2016 CRM Excellence Award **
    2016 : Vocalcom Conversational Commerce Platform awarded 2016 CRM Excellence Award for innovative leaps forward, such as personalized video message and universal conversational messaging.
  • 2015 Customer
    2015 : Vocalcom won CUSTOMER Contact Center Technology Award for its data-driven approach that can be measured and optimized to personalize the customer experience, and reduce effort.
  • 2015 TMC
    2015 : TMC, has named Vocalcom cloud contact center and sales acceleration technology for enterprises, contact centers, BPOs, and collection agencies as a 2015 INTERNET TELEPHONY TMC Labs Innovation Award winner.
  • 2015 GARTNER'S Magic Quadrant
    2015 : Vocalcom was ranked by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report, published May 18, 2015. The report notes that Vocalcom's Cloud Contact Center solutions demonstrate Vocalcom's visionary and early-to-market approach for the next generation of omni-channel cloud customer contact technology.
  • 2015 WebRTC
    2015 : Simplicity, flexibility and cost effectiveness. Vocalcom receives the WebRTC Product of the Year Award for leveraging WebRTC’s ability to do voice and video interactions in real-time straight from a browser without needing special plugins or add-ons.
  • 2015 pci dss **
    2015 : Introduced first PCI-DSS Level 1 compliant contact center solution to remove card payment fraud from contact centers
  • 2015 ITV
    2015 : ITV has been awarded the “Best Customer Services in Telecom & Media” by United Business Media achieving its best ever score of 95.6% satisfaction. Stephen Morris, Head of Viewer Services for ITV commented the award: “Vocalcom was the only vendor who offered a true omni-channel cloud customer contact that would allow us to exceed our customer expectations."
  • 2015 CRM Excellence Award
    2015 : Vocalcom announced today that TMC, a global, integrated media company, has named Vocalcom Contact Center Software Solution as a recipient of a 2015 CRM Excellence Award, presented by CUSTOMER magazine.
  • 2015 Stevie Awards
    2015 : Vocalcom has been awarded Best New Cloud Based Customer Experience Management Solution at the 1st annual German Stevie® Awards. Vocalcom won among 200 nominees from organizations across Germany and was selected by more than 50 executives who participated in judging more than 200 solutions.
  • 2014 Product of the Year
    2014 : Vocalcom Cloud Contact Center Software Solution has been named as a 2014 INTERNET TELEPHONY Product of the Year Award winner.
  • 2013 salesforce**
    2013 : Launched full-featured, end-to-end customer contact center solution entirely built in for greater sales, marketing and customer support while significantly reducing operational costs
  • 2013 vocalcom
    2013 : Great just isn’t good enough. Vocalcom’s ultimate objective is to improve customer engagement by simplifying and successfully managing omnichannel interactions. We have taken mobile customer engagement to the next level, making us the leader in the industry!
  • 2013 mobility
    2013 : The Missing Link. Launched new mobile customer service app to connect smart phone and tablet users to a live customer service without having to repeat any information and leveraging WebRTC to add comfort and trust to the whole experience.
  • 2013 westcon
    2013 : Westcon Group Dials into Contact Center Marketplace with Vocalcom. A New Distribution Agreement Empowers North American Resellers with Cost-Effective Solution to Complement Any Avaya Architecture
  • 2011 omnichannel **
    2011 : Launched new omnichannel contact center solution in the cloud to provide unprecedented cross-channel service capabilities, speed response times and ease of use while improving customer experience
  • 2010 cloud call recording
    2010 : Launched new enterprise sales, service, and support organization to address the cloud contact center market. Introduced first secured cloud call recording solution
  • 2010 Amazon **
    2010 : Launched new Customer Contact Center Solutions based on Amazon AWS leveraging the power of the cloud to deliver unparalleled flexibility, scalability and reliability that only a world-class security infrastructure can provide
  • 2009 - EUREKA
    2009 : Customer Service Champions! Recognized as one of the world's most innovative companies for fourth consecutive year. Raising investment in R&D from the European network for innovation EUREKA.
  • 2008 - USA, Canada
    2008 : Opened new subsidiaries in USA, Canada, Italy and Morocco. Honorable Mention in Gartner Magic Quadrant
  • 2007 Tunisia, Infinity
    2007 : Rev $30 M; Opened new subsidiary in Tunisia; acquired Infinity in Spain, a Contact Center technology provider and Natural Language adding voice recognition and customer Self-Service
  • 2005 Asten Avaya
    2005 : Acquired Asten communications for their expertise with Avaya solutions and Phonetic software for their SIP software platform
  • 1999 predictive dialer
    1999 : Introduced powerful predictive dialer software and auto-dialing capabilities, increasing call center performance by 300%
  • 1998 - blended contact center solutions
    1998 : Delivered blended contact center solutions that dynamically manages inbound and outbound operations
  • 1996 A new company **
    1996 : A new company was born. We launch Vocalcom with a vision to reinvent the way businesses interact with their customers.