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What Should Your Contact Center Aim to Achieve with Social Media?

Should my Contact Center Be Targeting All of the Popular Social Media Networks?

Why Are Customers Being Put On Social Media Hold?

Simplified Customer Surveys Could be Just What You Need to Curb Customer Defection

Social Media Influences Lead Generation by 21 Percent

Eighty Percent of Shoppers Prefer Cross-Channel Communication

Acting on New Knowledge to Empower the Customer

What’s the Biggest Social Media Mistake A Company Can Make?

The Double A’s of Customer Complaints: Acknowledge and Apologize

The Importance of Mobile Engagement in Developing Customer Relations

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