In its report, Frost & Sullivan places Vocalcom in its keep its top 19 European cloud contact center solution providers, out of 150 total companies evaluated. Vocalcom’s solid growth as well as its ability to innovate constantly were recognized by Frost & Sullivan and affirm its positioning as a market leader.
Carlo Costanzia, President and CEO of Vocalcom, states: « This recognition by Frost & Sullivan is a strong sign. We constantly strive to innovate and provide the best technologies to meet contact center needs in order to improve customer experience and engagement on all communication channels. R&D is part of our DNA and we are pursuing the development of our cloud offerings, on our existing Vocalcom Hermes360 and Vocalcom Salesforce Edition solutions, but also on new cloud platforms and innovative services powered by artificial intelligence.»
Frost & Sullivan identified Vocalcom in its report for its solid positioning in the market, notably :
ICT Analyst at Frost & Sullivan
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