November 2020 CCaaS: Vocalcom is named in the Gartner 2020 Magic Quadrant for Contact Center as a Service
October 2020 Frost & Sullivan names Vocalcom in its « Frost Radar 2020 : European Contact Center as a Service Market » report thanks to its advanced cloud contact center solutions.
April 2020 Vocalcom reinvents the customer experience with its new intuitive, omnichannel, and AI-ready contact center solution Vocalcom Hermes360
April 2020 ENGIE Solutions Industries migrates its contact center to a remote working model in 24 hours to guarantee the continuity of its essential activities
April 2020 Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution