The 2020 Gartner Magic Quadrant research evaluates CCaaS providers offering SaaS-based applications that enable customer service organizations to manage multichannel customer interactions holistically from both a customer-experience and an employee-experience perspective.
Carlo Costanzia
President and CEO of Vocalcom
For 25 years, Vocalcom has been helping companies of all sizes deliver personalized customer experiences across all channels and drive more effective sales, with customers in more than 45 countries. The company’s proven cloud platform is deployed today around the world to meet the increasing need for agile solutions, multi-site deployments, and work-from-home models.
Vocalcom is one of the very few companies offering two advanced CCaaS offerings : Vocalcom Hermes360 platform, targeted at companies looking for an omnichannel contact center solution, and Vocalcom Salesforce Edition, delivering best-in-class CTI technology natively integrated with Salesforce.
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