CCaaS: Vocalcom is named in the Gartner 2020 Magic Quadrant for Contact Center as a Service

Vocalcom, a global leader in customer experience and omnichannel contact center solutions in the cloud, today announces that it has been named by Gartner in their 2020 Magic Quadrant for Contact Center as a Service.

The 2020 Gartner Magic Quadrant research evaluates CCaaS providers offering SaaS-based applications that enable customer service organizations to manage multichannel customer interactions holistically from both a customer-experience and an employee-experience perspective.

“Vocalcom was one of the first providers offering cloud contact center solutions, and this nomination recognizes the company’s expertise and continued development in the cloud, comments Carlo Costanzia, President and CEO of Vocalcom. Vocalcom has been recognized in the Gartner Magic Quadrant for contact centers for the 8th consecutive year. We constantly strive to innovate and provide best-in-class technologies to help our clients across the globe improve customer experience and engagement on all communication channels.”

Carlo Costanzia

President and CEO of Vocalcom

For 25 years, Vocalcom has been helping companies of all sizes deliver personalized customer experiences across all channels and drive more effective sales, with customers in more than 45 countries. The company’s proven cloud platform is deployed today around the world to meet the increasing need for agile solutions, multi-site deployments, and work-from-home models.

Vocalcom is one of the very few companies offering two advanced CCaaS offerings : Vocalcom Hermes360 platform, targeted at companies looking for an omnichannel contact center solution, and Vocalcom Salesforce Edition, delivering best-in-class CTI technology natively integrated with Salesforce.

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