Vocalcom Hermes360 Cloud Contact Center software Honored for Helping Clients Improve the Customer Experience.
Paris, France (May 3rd 2021) — Vocalcom announced today that TMC, a global, integrated media company, has named Vocalcom Hermes360 Cloud Contact Center software as a recipient of a 2021 CRM Excellence Award, presented by CUSTOMER magazine.
Vocalcom Hermes360 is an intuitive, omnichannel, and AI-ready cloud contact center solution that enables companies to offer exceptional customer service, maximize the effectiveness of outbound call campaigns and increase agent productivity.
“We are thrilled to be awarded the 2021 CRM Excellence Award as a recognition for our R&D investments. Innovation is at the heart of our DNA to help organizations of all sizes deliver personalized customer engagement across all interaction channels”, comments Carlo Costanzia, President and CEO of Vocalcom
“The CRM Excellence Award honors Vocalcom for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “Vocalcom has demonstrated to the editors of CUSTOMER magazine that Hermes360 Cloud Contact Center solution improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani.
Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
Created in 1995, Vocalcom is a world leader of omnichannel contact center solutions for customer service, sales, telemarketing, and debt collections. Our solutions, available in the cloud or on-premise, are designed to create unique relationships with each customer, simplify customer interaction management across all channels, and improve agent efficiency.
More than 1400 customers spanning across 47 countries trust Vocalcom to orchestrate more than 1 billion interactions each year.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.
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