5
75 reviews
(4.7 / 5)

Our greatest success belongs to our customers

Reviews and Customer Ratings

  • 4.8
    Global rating
    (4.8/5)
    Ease-of-use
    4 /5
    Functionality
    5 /5
    Performance
    5 /5
    Customer Support
    5 /5
    Cloud contact center

    Contact Center For The Modern Age. Nothing but great

    Vocalcom cloud contact center is easy to use and very intuitive. We use vocalcom cloud contact center for more functions than nearly anyone else out there. It literally runs our entire business, and it does it very well. We have modules we have built out that have passed audits, and we have saved countless hours implementing vocalcom cloud contact center. I was especially impressed that Vocalcom strives to offer enterprise level features at a fairly affordable rate - At a moment’s notice, we can design and deploy new campaigns and report results immediately. With Vocalcom cloud contact center solution, all is included. It’s all in one place. I strongly recommend this solution.

    Cloud contact center
  • 4.3
    Global rating
    (4.3/5)
    Ease-of-use
    5 /5
    Functionality
    4 /5
    Performance
    5 /5
    Customer Support
    3 /5
    Cloud contact center

    Vocalcom has outperformed every other hosted solution we have tried.

    We spent about 6 months. comparing the different cloud contact center offerings and in the end we decided to go with Vocalcom cloud contact center for a variety of reasons but mainly because of their reputation in the industry, the flexibility, the resiliency of their cloud platform and moreover because the agent console enables our agents to move seamlessly between voice calls, emails, live chat, social media, and mobile care. Vocalcom cloud contact center has been transformative to our business, enabling us to offer easier, faster, and more efficient customer service while allowing staff to work remotely; whether at home or even in a different country.
    Cloud contact center
  • 4.5
    Global rating
    (4.5/5)
    Ease-of-use
    5 /5
    Functionality
    4 /5
    Performance
    5 /5
    Customer Support
    4 /5
    Cloud contact center

    What a positive experience!

    Running a large cloud contact center we have tried many other cloud contact center services. Needless to say, most all were a disaster and had a negative impact on our business. Through a referral we were turned onto Vocalcom about 15 months ago. What a positive experience, from the technology to the superb and prompt customer service. We could not be happier. We have had nearly 100% uptime and an issue has never not been resolved in a very prompt manner. I have and will continue to use Vocalcom cloud contact center software and recommend them to any that could benefit from a cloud contact solution.
    Cloud contact center
  • 4.5
    Global rating
    (4.5/5)
    Ease-of-use
    5 /5
    Functionality
    4 /5
    Performance
    5 /5
    Customer Support
    4 /5
    Contact center software

    Vocalcom contact center software was absolutely the best choice for us.

    Vocalcom's contact center softawre not only came in at half the price of the competition, but also offered additional functionality that the others couldn't provide. We’re now able to deliver an intensely personalised service; thereby enhancing the customer experience, while improving satisfaction in our contact centers. A powerful and simple contact center software. I have used several other solutions similar to this, and Vocalcom is a giant leap above all the rest. It's simple with easy list CRM integration and helpful team always on call, and without firewall issues.
    Contact center software
  • 4.8
    Global rating
    (4.8/5)
    Ease-of-use
    5 /5
    Functionality
    5 /5
    Performance
    5 /5
    Customer Support
    4 /5
    Predictive dialer

    Vocalcom predictive dialer is a must have

    Vocalcom predictive dialer is a must have for any organization that makes outbound phone calls. We went from 30 calls/day per rep to 100 - 125+ /day. Contact rates went up over 100%, and the list goes on. The predictive dialer design is attractive and simplistic, and the product is easy to use. The available features are excellent, and the customer support is pretty great, too. It's a top-notch predictive dialer that's left us very happy.
    Predictive dialer
  • 5
    Global rating
    (5/5)
    Ease-of-use
    5 /5
    Functionality
    5 /5
    Performance
    5 /5
    Customer Support
    5 /5
    Native Call center software for Salesforce

    Very easy to use and extremely effective

    Entirely embedded in Salesforce, Vocalcom has been very easy to use and extremely effective at driving customer engagement. Vocalcom is the best call center software I have ever used, and I have used many. It is adaptable, convenient, and user-friendly. The phrase "You get what you pay for" sums up Vocalcom. There were many call center software for Salesforce that my company looked at from all different price ranges. Vocalcom is the Facebook of call center software. It's simplified so that anyone can use it with ease. It has a great look to it, is fun to use, and keeps you involved in all of the day-to-day call center events. I rarely give perfect marks but this company actually deserves it.
    Native Call center software for Salesforce
  • 4.3
    Global rating
    (4.3/5)
    Ease-of-use
    5 /5
    Functionality
    4 /5
    Performance
    4 /5
    Customer Support
    4 /5
    Contact center software

    The best and the most reliable system

    I never imagined I could run my business on the go. Vocalcom is by far the most powerful and versatile contact center software I have ever used. Vocalcom contact center solution helps us engage with customers better, and brings together the data we need to really understand our customers Since switching over to Vocalcom contact center software we have increased our agent productivity by about 41% and increased our profitability by about 37%. Reporting from Vocalcom is vastly superior to what we had before...Our team said it was like going from a Volkswagon to a Lamborgini.
    Contact center software