Resources Library

  • 2016 Gartner Magic Quadrant for Cloud Contact Center

    Vocalcom positioned as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service. Gartner recently released the 2016 Magic Quadrant for Contact Center as a Service, an annual report evaluating cloud contact center solution providers based on completeness of vision and ability to execute. Get this Report Now ›
  • What is PCI-DSS ?

    PCI-DSS is the Payment Card Industry Data Security Standard, and is a mandatory requirement for all merchants accepting card payments over the telephone to ensure customer details are not compromised. Download the Whitepaper ›
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  • Enjoy Your Call Center's Social Life with Facebook

    Video Demos -  Enjoy Your Call Center's Social Life with Facebook
    Social Customer Service : Create Powerful Customer Connections through Facebook Vocalcom offers an All-in-one Contact Center Software designed from the ground up to deliver a great social customer service and leverage Social Media to Grow Your Business. Give agents a complete customer view, unprecedented cross-channel service capabilities and collaboration tools,...
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  • Outbound Call Center Strategy & Best Time to Call

    Video Demos -  Outbound Call Center Strategy & Best Time to Call
    Increase Outbound Contact Ratios and triple productivity with predictive dialing The Vocalcom Predictive Dialer triples the amount of time agents are productively connecting with live prospects and having real conversations that yield greater revenue. The must-have for companies looking to optimize their outbound contact center. Vocalcom Predictive Dialer brings...
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  • Custom Reports Designer for Multi-Channel Contact Centers

    Video Demos -  Custom Reports Designer for Multi-Channel Contact Centers
    Create your own reports, or use our prebuilt templates, save and schedule your custom reports. ● Create your own historical reports using over 120 industry standard metrics, save and schedule custom reports . ● It's easy to make ad-hoc reports on the fly using our prebuilt templates. Available in flow graphs, dashboards, and tabular reports. ● Filter...
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  • Hosted Call Recording Solution for Contact Centers

    Video Demos -  Hosted Call Recording Solution for Contact Centers
    Hosted Call Recording, solution unrivaled in the market, easy-to-use and feature-rich Actionable Business Intelligence and Immediate Value Maximize operational performance, reduce liability, achieve regulatory compliance and increase customer satisfaction. Our Hosted Call Recording solution saves your transaction for compliance reasons, training or quality...
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