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Call Center Solutions

Manage your customer relations with greater agility

With Vocalcom’s cloud call center solution, manage customer interactions across all channels—phone, text messaging, email, web, chat and social media—through a unified platform that can be accessed from anywhere.

An all-in-one cloud solution for managing your call center and customer service

Offer impeccable customer service and increase the impact of your outbound call campaigns with the leading call center solution, available in cloud and on-premise versions. With the all-in-one intuitive platform for managing your inbound and outbound contacts, offer a streamlined experience for both customers and agents across all communication channels.

Inbound & Outbound Calls

Adopt the best inbound and outbound call center technology to provide exceptional customer service and optimize your agents’ productivity.

Omnichannel

Engage with customers effortlessly across all channels, through a unified interface with a comprehensive view of their data and journeys.

Reports & Analytics

With Vocalcom’s solution, exploit your call center data in real time to make quick decisions and improve your operating efficiency.

Integration

Personalize customer interactions by integrating your call center solution with your CRM and your other business applications.

AI & Automation

Harness the potential of artificial intelligence to increase customer satisfaction and improve your call center’s efficiency.

Technologies

Benefit from a wide range of technologies and the best security features to deploy a call center solution that fits your specific needs.

Improve your agility with our cloud solutions

Make remote work easier and add agents in only a few minutes thanks to the flexibility and scalability of our cloud call center solutions. Our AWS-based cloud call center solutions can be deployed in just a few hours, enabling you to adjust your resources and guarantee the best possible level of customer satisfaction.

Shape

Improve your agents’ experience

Agent experience is a key factor in customer satisfaction. Give your agents a more comfortable set-up and reduce the need for training with a call center solution featuring a highly intuitive, unified interface and a comprehensive overview of the customer journey—across all communication channels.

Path

Manage your contact center from Salesforce

With the Vocalcom Salesforce Edition cloud solution, natively available in Salesforce, manage your call center and all of your customer interactions in Salesforce. Offer a personalized, omnichannel customer experience while improving your agents’ productivity.

Interested in our solutions?

+1 888 622 5266

Get in touch and try it out

Choose the leading call center solution

Vocalcom is a world leader and international supplier of cloud-based call center solutions for customer service, sales, telemarketing and debt collection. Our call center solution enables you to manage your inbound and outbound customer contacts across all communication channels within a single unified platform.

 

20 years of expertise in customer experience and call center solutions

For 20 years, Vocalcom has been supporting companies of all sizes and in all industries with its robust, high-performing call center solution for managing customer interactions and offering an effortless omnichannel experience.

 

Rely on our expert teams around the world

Vocalcom’s local experts provide multifaceted support for the deployment of your call center and customer service solution. Our consulting, professional training and customer success management services ensure hassle-free deployment of your project.

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      <p><strong>Choose the leading call center solution </strong></p>\r\n
      <p>Vocalcom is a world leader and international supplier of cloud-based call center solutions for customer service, sales, telemarketing and debt collection. Our call center solution enables you to manage your inbound and outbound customer contacts across all communication channels within a single unified platform.</p>\r\n
      <p>&nbsp;</p>\r\n
      <p><strong>20 years of expertise in customer experience and call center solutions</strong></p>\r\n
      <p>For 20 years, Vocalcom has been supporting companies of all sizes and in all industries with its robust, high-performing call center solution for managing customer interactions and offering an effortless omnichannel experience.</p>\r\n
      <p>&nbsp;</p>\r\n
      <p><strong>Rely on our expert teams around the world</strong></p>\r\n
      <p>Vocalcom’s local experts provide multifaceted support for the deployment of your call center and customer service solution. Our consulting, professional training and customer success management services ensure hassle-free deployment of your project.</p>
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        "contents_0_text" => "Vocalcom, the global leader in customer experience and omnichannel contact center solutions, has been recognized by Frost & Sullivan in its « Frost Radar 2020: European Contact Center as a Service Market » report. This recognition awards the company’s expertise and development in the cloud contact center solution market."
        "_contents_0_text" => "field_5f3a8c588fd88"
        "contents_1_text" => "<p>In its report, Frost &amp; Sullivan places Vocalcom in its keep its top 19 European cloud contact center solution providers, out of 150 total companies evaluated. Vocalcom’s solid growth as well as its ability to innovate constantly were recognized by Frost &amp; Sullivan and affirm its positioning as a market leader.</p>"
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          <p><strong>Frost &amp; Sullivan identified Vocalcom in its report for its solid positioning in the market, notably : </strong></p>\r\n
          <ul>\r\n
          \t<li>- Vocalcom’s growth in the cloud, above market-average, driven by the expansion of its cloud-based offerings</li>\r\n
          \t<li> </li>\r\n
          \t<li>- The launch of the new Vocalcom Hermes360 cloud solution, which includes advanced inbound contact management, omnichannel and AI capabilities, and the expansion of its Vocalcom Salesforce Edition platform delivering native Salesforce CTI integration.</li>\r\n
          \t<li> </li>\r\n
          \t<li>- The development of machine learning-powered features that give customers a seamless transition to agent-assisted services as well as the ability to integrate with bots.</li>\r\n
          </ul>
          """
        "_contents_3_text" => "field_5f3a8c638fd8a"
        "contents_4_text" => "« Vocalcom provides an outstanding solution with cutting-edge capabilities and a wide set of value-driven features that enable clients to efficiently manage customer services through numerous channels», comments Federico Teveles, ICT Analyst at Frost & Sullivan. « Vocalcom is one of the few companies in the European market offering two advanced CCaaS products - Vocalcom Hermes360 et Vocalcom Salesforce Edition. The company leverages it experience and flair understanding of the market to achieve technological excellence and outstanding product innovation »."
        "_contents_4_text" => "field_5f3a8c988fd8c"
        "contents_4_author" => "Federico Teveles"
        "_contents_4_author" => "field_5f3a8ca38fd8d"
        "contents_4_society" => "ICT Analyst at Frost & Sullivan"
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        "contents_2_text" => "<p>Carlo Costanzia, President and CEO of Vocalcom, states: <em>« This recognition by Frost &amp; Sullivan is a strong sign. We constantly strive to innovate and provide the best technologies to meet contact center needs in order to improve customer experience and engagement on all communication channels. R&amp;D is part of our DNA and we are pursuing the development of our cloud offerings, on our existing Vocalcom Hermes360 and Vocalcom Salesforce Edition solutions, but also on new cloud platforms and innovative services powered by artificial intelligence.»</em></p>"
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      +post_title: "Frost & Sullivan names Vocalcom in its « Frost Radar 2020 : European Contact Center as a Service Market » report thanks to its advanced cloud contact center solutions."
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      +"contents_0_text": "Vocalcom, the global leader in customer experience and omnichannel contact center solutions, has been recognized by Frost & Sullivan in its « Frost Radar 2020: European Contact Center as a Service Market » report. This recognition awards the company’s expertise and development in the cloud contact center solution market."
      +"_contents_0_text": "field_5f3a8c588fd88"
      +"contents_1_text": "<p>In its report, Frost &amp; Sullivan places Vocalcom in its keep its top 19 European cloud contact center solution providers, out of 150 total companies evaluated. Vocalcom’s solid growth as well as its ability to innovate constantly were recognized by Frost &amp; Sullivan and affirm its positioning as a market leader.</p>"
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        <p><strong>Frost &amp; Sullivan identified Vocalcom in its report for its solid positioning in the market, notably : </strong></p>\r\n
        <ul>\r\n
        \t<li>- Vocalcom’s growth in the cloud, above market-average, driven by the expansion of its cloud-based offerings</li>\r\n
        \t<li> </li>\r\n
        \t<li>- The launch of the new Vocalcom Hermes360 cloud solution, which includes advanced inbound contact management, omnichannel and AI capabilities, and the expansion of its Vocalcom Salesforce Edition platform delivering native Salesforce CTI integration.</li>\r\n
        \t<li> </li>\r\n
        \t<li>- The development of machine learning-powered features that give customers a seamless transition to agent-assisted services as well as the ability to integrate with bots.</li>\r\n
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      +"_contents_3_text": "field_5f3a8c638fd8a"
      +"contents_4_text": "« Vocalcom provides an outstanding solution with cutting-edge capabilities and a wide set of value-driven features that enable clients to efficiently manage customer services through numerous channels», comments Federico Teveles, ICT Analyst at Frost & Sullivan. « Vocalcom is one of the few companies in the European market offering two advanced CCaaS products - Vocalcom Hermes360 et Vocalcom Salesforce Edition. The company leverages it experience and flair understanding of the market to achieve technological excellence and outstanding product innovation »."
      +"_contents_4_text": "field_5f3a8c988fd8c"
      +"contents_4_author": "Federico Teveles"
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      +"contents_2_text": "<p>Carlo Costanzia, President and CEO of Vocalcom, states: <em>« This recognition by Frost &amp; Sullivan is a strong sign. We constantly strive to innovate and provide the best technologies to meet contact center needs in order to improve customer experience and engagement on all communication channels. R&amp;D is part of our DNA and we are pursuing the development of our cloud offerings, on our existing Vocalcom Hermes360 and Vocalcom Salesforce Edition solutions, but also on new cloud platforms and innovative services powered by artificial intelligence.»</em></p>"
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    1 => Post {#2698
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        "contents_0_text" => "As a result of customer journey digitalization, the interaction channels between customers and brands have increased, putting customer knowledge and data sharing at the heart of a double challenge: customer satisfaction and agent retention. From efficiency to timeliness to cost management, here are 5 reasons to offer an omnichannel experience."
        "_contents_0_text" => "field_5f3a8c588fd88"
        "contents_1_text" => "<p>Since interaction channels are multiplying and the borders which separate them are disappearing, the customer experience must be viewed in an omnichannel manner. The objective? To respond more quickly and with more relevance to customer requests. According to McKinsey, 70% of buying experiences are based on how the customer feels he is being treated. It is therefore crucial that customer service be present at the right time with the right response to the customer’s expectations. But such a task is demanding, and according to Gartner, between now and 2022, 50% of large companies will have still failed to unify engagement channels engagement channels with their customers.</p>"
        "_contents_1_text" => "field_5f3a8c638fd8a"
        "contents_2_text" => "Reason N°1: Omnichannel is no longer a choice, but a fact!"
        "_contents_2_text" => "field_5f3a8c4c8fd86"
        "contents_3_text" => "<p>Customer journeys are becoming more and more digital. This phenomenon has been especially highlighted by the COVID-19 crisis. The customer uses and masters all channels indifferently, including chat, instant messaging, and social media channels. A Deloitte study further reveals that 60% of customers interact with a company through different communication channels and expect a consistent user experience, regardless of the time, the place, the device, or the medium used. And according to the customer profile, or the problem encountered, the channels differ. A <a href="https://www.facebook.com/iq/insights-to-go/among-people-surveyed-across-4-markets-who-message-businesses-over-76-message-businesses-to-get-customer-service-support-for-a-product-or-service/?q=support">Facebook IQ study</a> reveals that more than 76% of customers send messages to companies through Facebook Messenger, to receive customer support linked to a product or service. As for social media, they are the preferred customer support channels for those under age 25, <a href="https://www.consumerreports.org/customer-service/got-bad-customer-service-how-to-complain-well-and-get-results/">with 32% of this demographic</a> naming these channels as their first choice. To respond efficiently to all specific cases, the contact center must be able to handle the management of all customer experience channels in a neutral manner.</p>"
        "_contents_3_text" => "field_5f3a8c638fd8a"
        "contents_4_text" => "Reason N°2: Answer requests and improve customer satisfaction"
        "_contents_4_text" => "field_5f3a8c4c8fd86"
        "contents_5_text" => "<p>The time when companies questioned the idea of multichannel customer service is over. But be careful, as multichannel does not necessarily mean omnichannel. Contact centers must be equipped with an <a href="https://www.vocalcom.com/call-center-solutions/omnichannel-contact-center/">omnichannel solution</a> that allows not only moving from one channel to another within a single interface, but above all to do so without having to ask the customer for information he has already provided during previous interactions with the company. The main customer expectations are essentially consistency and simplicity when they move from one communication channel to another. A UC Today study shows that 9 out of 10 consumers want an omnichannel experience with seamless service between communication methods. The challenge of top priority : to have a 360° view of customer data and a complete history of his conversations, and to have a consolidated view of data that allows an agent to pick up the conversation where it was left off with the previous agent. This customer knowledge can be enriched with the <a href="https://www.vocalcom.com/call-center-solutions/contact-center-integration/">integration</a> of the contact center solution with CRM software or industry applications in order to provide personalized and contextualized answers under all circumstances.</p>"
        "_contents_5_text" => "field_5f3a8c638fd8a"
        "contents_6_text" => "Reason N°3: Promote autonomy for 24/7 customer satisfaction"
        "_contents_6_text" => "field_5f3a8c4c8fd86"
        "contents_7_text" => "<p>According to Gartner, offering quick and relevant self-service increases customer satisfaction by 12%. Whether it means providing a list of frequently asked questions or integrating a <a href="https://www.vocalcom.com/call-center-solutions/call-center/ivr/">self-service IVR</a> or <a href="https://www.vocalcom.com/call-center-solutions/contact-center-ai/">chatbot-type</a> conversational interface into your service portfolio, the challenge is increasing customers’ satisfaction by allowing them to find the answers to their questions at any time. This approach works for simple or recurring questions but does not allow you to answer all requests, especially when the questions are complex or emotionally charged (insatisfaction, anger…). A Forrester study thus states that 63% of consumers are satisfied getting service from a chatbot, as long as they have the option to move the conversation to a human if needed. It is therefore important to clearly define your customer journeys and equip your contact center with an <a href="https://www.vocalcom.com/call-center-solutions/omnichannel-contact-center/">omnichannel solution</a> that allows quick and contextualized switches from one channel to another.</p>"
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        "contents_8_text" => "Reason N°4: Provide the best service"
        "_contents_8_text" => "field_5f3a8c4c8fd86"
        "contents_9_text" => "<p>If one considers that the time it takes to resolve a problem impacts the cost of handling a request, it is crucial to be able to point the customer toward the right channel for the right request.  A recent Forrester study brings to light how, in the case of handling a request via email, it takes on average 2 to 3 days for a complete resolution to the problem, compared to 6 to 10 minutes by phone. With an omnichannel contact center solution, it is possible to find the best cost/satisfaction ratio. A customer request communicated by email or through <a href="https://www.vocalcom.com/call-center-solutions/omnichannel-contact-center/">social media</a> can be handled with an agent callback in order to resolve the problem as quickly as possible. A request made by phone can be resolved by a follow-up email according to the urgency level of the request and the time needed to answer it properly. An <a href="https://www.vocalcom.com/call-center-solutions/omnichannel-contact-center/">omnichannel contact center</a> offers customers as well as agents the opportunity to use the most efficient, least expensive, and most relevant communication channel!</p>"
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        "contents_10_text" => "Reason N°5: Improve agent comfort and retention"
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        "contents_11_text" => """
          <p>Contact center agents are at the heart of your omnichannel strategy. While going omnichannel is an essential means of improving customer satisfaction, <a href="https://www.aberdeen.com/cmo-essentials/do-you-have-a-traditional-call-center-or-an-intelligent-contact-center/">the increase in the number of interaction channels serves as a stress factor for 67% of agents questioned.</a> The quality, intuitiveness, and user-friendliness of the omnichannel solution deployed within the contact center plays a determining role in the reduction of this stress. To subscribe your contact center to an omnichannel setup, you must also be able to invest in the talents and wishes of each agent, in order to deliver the best service to the customer. Data sharing, access to a <a href="https://www.youtube.com/watch?v=zASEr_K5TfU">360° view of the customer’s history</a> with the brand, and the richness of the « agent » view in the contact center solution are all elements which:</p>\r\n
          <ul>\r\n
          \t<li>- reassure agents,</li>\r\n
          \t<li>- limit team attrition,</li>\r\n
          \t<li>- and reduce daily stress.</li>\r\n
          </ul>\r\n
          <p>&nbsp;</p>\r\n
          <p>When customer service agents feel that their systems and tools improve their ability to manage customer problems and simplify their daily work, their productivity can increase by <a href="https://www.gartner.com/en/newsroom/press-releases/2020-03-03-gartner-identifies-the-top-five-customer-service-tech">up to 20%,</a> which contributes to increasing customer satisfaction by 11% according to Gartner. The well-being of contact center agents is a determining element of the quality of the experience delivered to the customer. It is an efficient way to fight agent turnover within the contact center which, for the record, varies between 30 and 45% according to a Daily Pay study, or close to twice the average of all jobs in the United States.</p>
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        "contents_12_text" => "And tomorrow?"
        "_contents_12_text" => "field_5f3a8c4c8fd86"
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          <p>Going omnichannel in the contact center is a is a promise of customer experience optimization. Nothing surprising as customers have adopted this approach quickly and 91% of them expect an omnichannel experience, according to an Aberdeen study.</p>\r\n
          <p>The recent crisis linked to COVID-19 has demonstrated the importance of the continuity of the bond between brands and their customers. A bond of which contact center agents are the cement. By offering them intuitive and <a href="https://www.vocalcom.com/solutions/customer-service-call-center/">user-friendly solutions</a> in order to accomplish their assignments, and by recentering them on value-added tasks, going omnichannel becomes an opportunity. Consequently, close to 6 out of 10 agents (54% according to Aberdeen) consider the increase in the number of channels within the contact center as a positive change in their careers.</p>
          """
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      +"contents_0_text": "As a result of customer journey digitalization, the interaction channels between customers and brands have increased, putting customer knowledge and data sharing at the heart of a double challenge: customer satisfaction and agent retention. From efficiency to timeliness to cost management, here are 5 reasons to offer an omnichannel experience."
      +"_contents_0_text": "field_5f3a8c588fd88"
      +"contents_1_text": "<p>Since interaction channels are multiplying and the borders which separate them are disappearing, the customer experience must be viewed in an omnichannel manner. The objective? To respond more quickly and with more relevance to customer requests. According to McKinsey, 70% of buying experiences are based on how the customer feels he is being treated. It is therefore crucial that customer service be present at the right time with the right response to the customer’s expectations. But such a task is demanding, and according to Gartner, between now and 2022, 50% of large companies will have still failed to unify engagement channels engagement channels with their customers.</p>"
      +"_contents_1_text": "field_5f3a8c638fd8a"
      +"contents_2_text": "Reason N°1: Omnichannel is no longer a choice, but a fact!"
      +"_contents_2_text": "field_5f3a8c4c8fd86"
      +"contents_3_text": "<p>Customer journeys are becoming more and more digital. This phenomenon has been especially highlighted by the COVID-19 crisis. The customer uses and masters all channels indifferently, including chat, instant messaging, and social media channels. A Deloitte study further reveals that 60% of customers interact with a company through different communication channels and expect a consistent user experience, regardless of the time, the place, the device, or the medium used. And according to the customer profile, or the problem encountered, the channels differ. A <a href="https://www.facebook.com/iq/insights-to-go/among-people-surveyed-across-4-markets-who-message-businesses-over-76-message-businesses-to-get-customer-service-support-for-a-product-or-service/?q=support">Facebook IQ study</a> reveals that more than 76% of customers send messages to companies through Facebook Messenger, to receive customer support linked to a product or service. As for social media, they are the preferred customer support channels for those under age 25, <a href="https://www.consumerreports.org/customer-service/got-bad-customer-service-how-to-complain-well-and-get-results/">with 32% of this demographic</a> naming these channels as their first choice. To respond efficiently to all specific cases, the contact center must be able to handle the management of all customer experience channels in a neutral manner.</p>"
      +"_contents_3_text": "field_5f3a8c638fd8a"
      +"contents_4_text": "Reason N°2: Answer requests and improve customer satisfaction"
      +"_contents_4_text": "field_5f3a8c4c8fd86"
      +"contents_5_text": "<p>The time when companies questioned the idea of multichannel customer service is over. But be careful, as multichannel does not necessarily mean omnichannel. Contact centers must be equipped with an <a href="https://www.vocalcom.com/call-center-solutions/omnichannel-contact-center/">omnichannel solution</a> that allows not only moving from one channel to another within a single interface, but above all to do so without having to ask the customer for information he has already provided during previous interactions with the company. The main customer expectations are essentially consistency and simplicity when they move from one communication channel to another. A UC Today study shows that 9 out of 10 consumers want an omnichannel experience with seamless service between communication methods. The challenge of top priority : to have a 360° view of customer data and a complete history of his conversations, and to have a consolidated view of data that allows an agent to pick up the conversation where it was left off with the previous agent. This customer knowledge can be enriched with the <a href="https://www.vocalcom.com/call-center-solutions/contact-center-integration/">integration</a> of the contact center solution with CRM software or industry applications in order to provide personalized and contextualized answers under all circumstances.</p>"
      +"_contents_5_text": "field_5f3a8c638fd8a"
      +"contents_6_text": "Reason N°3: Promote autonomy for 24/7 customer satisfaction"
      +"_contents_6_text": "field_5f3a8c4c8fd86"
      +"contents_7_text": "<p>According to Gartner, offering quick and relevant self-service increases customer satisfaction by 12%. Whether it means providing a list of frequently asked questions or integrating a <a href="https://www.vocalcom.com/call-center-solutions/call-center/ivr/">self-service IVR</a> or <a href="https://www.vocalcom.com/call-center-solutions/contact-center-ai/">chatbot-type</a> conversational interface into your service portfolio, the challenge is increasing customers’ satisfaction by allowing them to find the answers to their questions at any time. This approach works for simple or recurring questions but does not allow you to answer all requests, especially when the questions are complex or emotionally charged (insatisfaction, anger…). A Forrester study thus states that 63% of consumers are satisfied getting service from a chatbot, as long as they have the option to move the conversation to a human if needed. It is therefore important to clearly define your customer journeys and equip your contact center with an <a href="https://www.vocalcom.com/call-center-solutions/omnichannel-contact-center/">omnichannel solution</a> that allows quick and contextualized switches from one channel to another.</p>"
      +"_contents_7_text": "field_5f3a8c638fd8a"
      +"contents_8_text": "Reason N°4: Provide the best service"
      +"_contents_8_text": "field_5f3a8c4c8fd86"
      +"contents_9_text": "<p>If one considers that the time it takes to resolve a problem impacts the cost of handling a request, it is crucial to be able to point the customer toward the right channel for the right request.  A recent Forrester study brings to light how, in the case of handling a request via email, it takes on average 2 to 3 days for a complete resolution to the problem, compared to 6 to 10 minutes by phone. With an omnichannel contact center solution, it is possible to find the best cost/satisfaction ratio. A customer request communicated by email or through <a href="https://www.vocalcom.com/call-center-solutions/omnichannel-contact-center/">social media</a> can be handled with an agent callback in order to resolve the problem as quickly as possible. A request made by phone can be resolved by a follow-up email according to the urgency level of the request and the time needed to answer it properly. An <a href="https://www.vocalcom.com/call-center-solutions/omnichannel-contact-center/">omnichannel contact center</a> offers customers as well as agents the opportunity to use the most efficient, least expensive, and most relevant communication channel!</p>"
      +"_contents_9_text": "field_5f3a8c638fd8a"
      +"contents_10_text": "Reason N°5: Improve agent comfort and retention"
      +"_contents_10_text": "field_5f3a8c4c8fd86"
      +"contents_11_text": """
        <p>Contact center agents are at the heart of your omnichannel strategy. While going omnichannel is an essential means of improving customer satisfaction, <a href="https://www.aberdeen.com/cmo-essentials/do-you-have-a-traditional-call-center-or-an-intelligent-contact-center/">the increase in the number of interaction channels serves as a stress factor for 67% of agents questioned.</a> The quality, intuitiveness, and user-friendliness of the omnichannel solution deployed within the contact center plays a determining role in the reduction of this stress. To subscribe your contact center to an omnichannel setup, you must also be able to invest in the talents and wishes of each agent, in order to deliver the best service to the customer. Data sharing, access to a <a href="https://www.youtube.com/watch?v=zASEr_K5TfU">360° view of the customer’s history</a> with the brand, and the richness of the « agent » view in the contact center solution are all elements which:</p>\r\n
        <ul>\r\n
        \t<li>- reassure agents,</li>\r\n
        \t<li>- limit team attrition,</li>\r\n
        \t<li>- and reduce daily stress.</li>\r\n
        </ul>\r\n
        <p>&nbsp;</p>\r\n
        <p>When customer service agents feel that their systems and tools improve their ability to manage customer problems and simplify their daily work, their productivity can increase by <a href="https://www.gartner.com/en/newsroom/press-releases/2020-03-03-gartner-identifies-the-top-five-customer-service-tech">up to 20%,</a> which contributes to increasing customer satisfaction by 11% according to Gartner. The well-being of contact center agents is a determining element of the quality of the experience delivered to the customer. It is an efficient way to fight agent turnover within the contact center which, for the record, varies between 30 and 45% according to a Daily Pay study, or close to twice the average of all jobs in the United States.</p>
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      +"_contents_11_text": "field_5f3a8c638fd8a"
      +"contents_12_text": "And tomorrow?"
      +"_contents_12_text": "field_5f3a8c4c8fd86"
      +"contents_13_text": """
        <p>Going omnichannel in the contact center is a is a promise of customer experience optimization. Nothing surprising as customers have adopted this approach quickly and 91% of them expect an omnichannel experience, according to an Aberdeen study.</p>\r\n
        <p>The recent crisis linked to COVID-19 has demonstrated the importance of the continuity of the bond between brands and their customers. A bond of which contact center agents are the cement. By offering them intuitive and <a href="https://www.vocalcom.com/solutions/customer-service-call-center/">user-friendly solutions</a> in order to accomplish their assignments, and by recentering them on value-added tasks, going omnichannel becomes an opportunity. Consequently, close to 6 out of 10 agents (54% according to Aberdeen) consider the increase in the number of channels within the contact center as a positive change in their careers.</p>
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        "contents_0_text" => "Vocalcom cloud contact center technology allows Simplify to deploy a single tool standardized across all of its contact center platforms to gain agility, ensure optimal service quality for its customers and the patients, and facilitate remote working for its agents."
        "_contents_0_text" => "field_5f3a8c4c8fd86"
        "contents_1_text" => "Simplify, a service provider for health professionals, has been relying for years on Vocalcom, the global leader in customer experience and cloud contact center solutions, to optimize the inbound call management of its contact centers dedicated to scheduling medical appointments for health establishments."
        "_contents_1_text" => "field_5f3a8c588fd88"
        "contents_2_text" => "<p>Specialized in the scheduling of appointments and the data input of medical reports in real time for clinics and hospitals, Simplify has contact centers in France, Tunisia, Morocco, and Madagascar and counts among its customers more than 500 French, as well as Swiss and Belgian, public and private health establishments. Simplify agents manage more than 400,000 phone calls per month, from their contact centers or with agents working remotely in different countries – a company strategy since the start of the business.In the past, Simplify used an external service provider to manage its inbound calls. The company decided to internalize its management in France and abroad, and to equip itself with an intuitive, stable, and flexible solution available in the cloud in order to meet the needs of its customers and the changes in the industry. After carrying out a market analysis, Simplify turned to Vocalcom which thereby deployed its cloud solution for the management of the company’s contact centers.</p>"
        "_contents_2_text" => "field_5f3a8c638fd8a"
        "contents_4_text" => "<p>Available in the cloud, the Vocalcom solution was operational and quick to deploy within the different Simplify contact centers, while also allowing the company to further develop a remote working model for its most experienced and autonomous agents. Everyone uses a standardized tool with the same features, regardless of their location, in order to meet the changes in working modes. The choice of cloud also adheres to a quality approach. Thanks to the Vocalcom solution, Simplify can easily adjust its resources according to its customers’ needs, by rapidly recruiting experts in different countries.</p>"
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        "contents_5_text" => "We decided from the start to choose a solution available in the cloud. A choice which turned out to be particularly wise during the confinement, a period during which Vocalcom knew how to assist us by proposing appropriate solutions that responded to the new constraints of our customers arising from the crisis. This allowed our agents to work remotely in an optimal manner and our managers to guarantee a level of quality service in all of our contact centers. Moreover, we intend to pursue the development of remote working, a desire made possible thanks to the agility offered by the Vocalcom cloud solution"
        "_contents_5_text" => "field_5f3a8c988fd8c"
        "contents_5_author" => "Nicolas Broussard"
        "_contents_5_author" => "field_5f3a8ca38fd8d"
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        "contents_3_text" => "Cloud deployment on multiple sites and for work from home (WHM) model to gain flexibility and agility"
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        "contents_10_text" => "<p>The Vocalcom solution offers Simplify numerous essential indicators for its work (number of received and handled calls, recording of conversations with patients, average waiting time…) that reflects the quality of the service rendered. They allow the company, via a reporting tool more advanced than many of the other solutions on the market, to provide its different customers precise activity reports and trend analyses in order to adjust resources for adapting quickly to business volume. Furthermore, it has a real-time supervision feature allowing managers to oversee the performances of their contact centers and agents, in order to be able to coach them to improve the quality of their conversations with patients and increase customer satisfaction.</p>"
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        "contents_6_text" => "The contact center, an essential element for a quality patient experience"
        "_contents_6_text" => "field_5f3a8c588fd88"
        "contents_7_text" => "<p>Simplify’s operations are firmly centered on the human element, and all of its agents have medical training that allows them to counsel and guide patients during their often complex medical journey. Particularly easy to use and intuitive, the Vocalcom contact center solution requires little training time, which is an important advantage for Simplify. Agents are in fact quickly operational and may concentrate on the core of their work, by guiding each patient in the steps of scheduling an appointment (prescription management, follow-up for specific requests, medical imaging…).</p>"
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        "contents_8_text" => "Vocalcom brought a solid response to our needs in order to manage the volume of appointment requests in an efficient, quick, and qualitative manner. The simplicity of the solution as well as its flexibility and stability allow us to pay the necessary attention expected by the patients for their appointment scheduling, while optimizing agent productivity,"
        "_contents_8_text" => "field_5f3a8c988fd8c"
        "contents_8_author" => "Nicolas Broussard"
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        "contents_9_text" => "Real-time management to adapt to business needs"
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        "contents_11_text" => "At Vocalcom, our role is particularly to help customers optimize the management of customer service centers by providing them solutions that allow their agents to work the most simply and efficiently possible, and in all circumstances. Simplify’s operations are essential and help the smooth functioning of our health system. We are thrilled to support this company for many years now and, thanks to our cloud solution, to help them guarantee the stability and flexibility of their contact centers."
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        "contents_11_author" => "Carlo Costanzia"
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          <p><strong>About Simplify</strong></p>\r\n
          <p>Active for 17 years in the medical sector, SIMPLIFY managed to position itself as a vital player alongside health professionals thanks to its innovative solutions for medical administration management, report recording, and medical correspondence management. SIMPLIFY employs 250 associates.</p>\r\n
          <p><strong>About Vocalcom</strong></p>\r\n
          <p>Created in 1995, Vocalcom is the global leader in customer experience and omnichannel contact center solutions in the Cloud for customer service, sales, and marketing. The company offers all-in-one solutions that are flexible, personalized, and intuitive in the Cloud or on-premise. They cater to companies of all sizes that wish to accelerate their digital transformation by modernizing their contact centers and optimizing the digital experience of their customers. Vocalcom has a strong global presence with 16 offices on 4 continents, and counts more than 1 400 company customers in 47 countries around the world. </p>\r\n
          <p><strong>Press contacts:</strong></p>\r\n
          <p>Agence Grayling</p>\r\n
          <p>Manuel Chaplet / Sonia Bonvalet</p>\r\n
          <p>Tél : 01 55 30 71 00 / 80 99</p>\r\n
          <p>Email : <a href="mailto:[email protected]">[email protected]</a></p>
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      +"contents_2_text": "<p>Specialized in the scheduling of appointments and the data input of medical reports in real time for clinics and hospitals, Simplify has contact centers in France, Tunisia, Morocco, and Madagascar and counts among its customers more than 500 French, as well as Swiss and Belgian, public and private health establishments. Simplify agents manage more than 400,000 phone calls per month, from their contact centers or with agents working remotely in different countries – a company strategy since the start of the business.In the past, Simplify used an external service provider to manage its inbound calls. The company decided to internalize its management in France and abroad, and to equip itself with an intuitive, stable, and flexible solution available in the cloud in order to meet the needs of its customers and the changes in the industry. After carrying out a market analysis, Simplify turned to Vocalcom which thereby deployed its cloud solution for the management of the company’s contact centers.</p>"
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        <p><strong>About Simplify</strong></p>\r\n
        <p>Active for 17 years in the medical sector, SIMPLIFY managed to position itself as a vital player alongside health professionals thanks to its innovative solutions for medical administration management, report recording, and medical correspondence management. SIMPLIFY employs 250 associates.</p>\r\n
        <p><strong>About Vocalcom</strong></p>\r\n
        <p>Created in 1995, Vocalcom is the global leader in customer experience and omnichannel contact center solutions in the Cloud for customer service, sales, and marketing. The company offers all-in-one solutions that are flexible, personalized, and intuitive in the Cloud or on-premise. They cater to companies of all sizes that wish to accelerate their digital transformation by modernizing their contact centers and optimizing the digital experience of their customers. Vocalcom has a strong global presence with 16 offices on 4 continents, and counts more than 1 400 company customers in 47 countries around the world. </p>\r\n
        <p><strong>Press contacts:</strong></p>\r\n
        <p>Agence Grayling</p>\r\n
        <p>Manuel Chaplet / Sonia Bonvalet</p>\r\n
        <p>Tél : 01 55 30 71 00 / 80 99</p>\r\n
        <p>Email : <a href="mailto:[email protected]">[email protected]</a></p>
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          "components_1_pages_3_text" => "Personalize customer interactions by integrating your call center solution with your CRM and your other business applications."
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          "_components_1_pages_4_title" => "field_5f45147323b62"
          "components_1_pages_4_text" => "Harness the potential of artificial intelligence to increase customer satisfaction and improve your call center’s efficiency."
          "_components_1_pages_4_text" => "field_5f45147b23b63"
          "components_1_pages_4_button" => array:3 [
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          "components_1_pages_5_text" => "Benefit from a wide range of technologies and the best security features to deploy a call center solution that fits your specific needs. "
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          "_components_1_pages" => "field_5f45145723b60"
          "components" => array:7 [
            0 => "component_introduction_text_img"
            1 => "component_children_list"
            2 => "component_text_absolute_left"
            3 => "component_split_text_right"
            4 => "component_split_text_left"
            5 => "component_contact"
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          ]
          "_components" => "field_5f3a4d5422e38"
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          "_components_3_button" => "field_5f3a6082e9fd1"
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          "_components_3_is_red" => "field_5f3a6082e9fd2"
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          "components_2_text" => "<p>Make remote work easier and add agents in only a few minutes thanks to the flexibility and scalability of our cloud call center solutions. Our AWS-based cloud call center solutions can be deployed in just a few hours, enabling you to adjust your resources and guarantee the best possible level of customer satisfaction.</p>"
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          "_components_2_button" => "field_5f3a5f85e9fc6"
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          "_components_2_is_blue_gradient" => "field_5f3a5f85e9fc7"
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          "components_4_title" => "Manage your contact center from Salesforce"
          "_components_4_title" => "field_5f3a6001e9fc9"
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          "_components_4_text" => "field_5f3a6001e9fca"
          "components_4_button" => array:3 [
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            "url" => "https://www.vocalcom.com/offers/cti-salesforce/"
            "target" => ""
          ]
          "_components_4_button" => "field_5f3a6001e9fcb"
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          "_components_4_is_red" => "field_5f3a6001e9fcc"
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          "_components_4_image" => "field_5f3a6001e9fcd"
          "components_6_title" => ""
          "_components_6_title" => "field_5f3a622be9fdb"
          "components_6_text" => """
            <p><strong>Choose the leading call center solution </strong></p>\r\n
            <p>Vocalcom is a world leader and international supplier of cloud-based call center solutions for customer service, sales, telemarketing and debt collection. Our call center solution enables you to manage your inbound and outbound customer contacts across all communication channels within a single unified platform.</p>\r\n
            <p>&nbsp;</p>\r\n
            <p><strong>20 years of expertise in customer experience and call center solutions</strong></p>\r\n
            <p>For 20 years, Vocalcom has been supporting companies of all sizes and in all industries with its robust, high-performing call center solution for managing customer interactions and offering an effortless omnichannel experience.</p>\r\n
            <p>&nbsp;</p>\r\n
            <p><strong>Rely on our expert teams around the world</strong></p>\r\n
            <p>Vocalcom’s local experts provide multifaceted support for the deployment of your call center and customer service solution. Our consulting, professional training and customer success management services ensure hassle-free deployment of your project.</p>
            """
          "_components_6_text" => "field_5f3a6232e9fdc"
          "_wpml_media_has_media" => "1"
        ]
        #___content: null
        #_permalink: null
        #_next: []
        #_prev: []
        #_css_class: null
        +id: 69
        +ID: 69
        +post_author: "1"
        +post_content: ""
        +post_date: "2020-07-02 14:18:38"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "Capabilities"
        +post_type: "page"
        +slug: "call-center-solutions"
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        +"_components_0_subtitle": "field_5f3a818bb048d"
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        +"_components_0_text": "field_5f3a818bb048e"
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        +"_components_1_text": "field_5f3a826fb049a"
        +"components_1_pages_0_pictogram": "1971"
        +"_components_1_pages_0_pictogram": "field_5f45146723b61"
        +"components_1_pages_0_title": "Inbound & Outbound Calls"
        +"_components_1_pages_0_title": "field_5f45147323b62"
        +"components_1_pages_0_text": "Adopt the best inbound and outbound call center technology to provide exceptional customer service and optimize your agents’ productivity."
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          "title" => "Learn more"
          "url" => "https://www.vocalcom.com/call-center-solutions/call-center/"
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        +"_components_1_pages_1_title": "field_5f45147323b62"
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          "title" => "Learn more"
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          "title" => "Learn more"
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        +"components_1_pages_4_text": "Harness the potential of artificial intelligence to increase customer satisfaction and improve your call center’s efficiency."
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        +"components_1_pages": "6"
        +"_components_1_pages": "field_5f45145723b60"
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          0 => "component_introduction_text_img"
          1 => "component_children_list"
          2 => "component_text_absolute_left"
          3 => "component_split_text_right"
          4 => "component_split_text_left"
          5 => "component_contact"
          6 => "component_seo_text"
        ]
        +"_components": "field_5f3a4d5422e38"
        +"components_3_image": "934"
        +"_components_3_image": "field_5f3a6082e9fd3"
        +"components_3_title": "Improve your agents’ experience"
        +"_components_3_title": "field_5f3a6082e9fcf"
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        +"components_3_button": array:3 [
          "title" => "Learn more"
          "url" => "https://www.vocalcom.com/contact/"
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        ]
        +"_components_3_button": "field_5f3a6082e9fd1"
        +"components_3_is_red": "1"
        +"_components_3_is_red": "field_5f3a6082e9fd2"
        +"inline_featured_image": "0"
        +"components_1_is_grey_bg": "1"
        +"_components_1_is_grey_bg": "field_5f69c790d7fb4"
        +"_yoast_wpseo_bctitle": "Capabilities"
        +"components_2_title": "Improve your agility with our cloud solutions"
        +"_components_2_title": "field_5f3a5f85e9fc4"
        +"components_2_text": "<p>Make remote work easier and add agents in only a few minutes thanks to the flexibility and scalability of our cloud call center solutions. Our AWS-based cloud call center solutions can be deployed in just a few hours, enabling you to adjust your resources and guarantee the best possible level of customer satisfaction.</p>"
        +"_components_2_text": "field_5f3a5f85e9fc5"
        +"components_2_button": array:3 [
          "title" => "Learn more"
          "url" => "https://www.vocalcom.com/offers/cloud-contact-center/"
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        +"_components_2_button": "field_5f3a5f85e9fc6"
        +"components_2_is_blue_gradient": "0"
        +"_components_2_is_blue_gradient": "field_5f3a5f85e9fc7"
        +"components_2_image": "929"
        +"_components_2_image": "field_5f3a5f85e9fc3"
        +"components_4_title": "Manage your contact center from Salesforce"
        +"_components_4_title": "field_5f3a6001e9fc9"
        +"components_4_text": "<p>With the Vocalcom Salesforce Edition cloud solution, natively available in Salesforce, manage your call center and all of your customer interactions in Salesforce. Offer a personalized, omnichannel customer experience while improving your agents’ productivity.</p>"
        +"_components_4_text": "field_5f3a6001e9fca"
        +"components_4_button": array:3 [
          "title" => "Learn more"
          "url" => "https://www.vocalcom.com/offers/cti-salesforce/"
          "target" => ""
        ]
        +"_components_4_button": "field_5f3a6001e9fcb"
        +"components_4_is_red": "0"
        +"_components_4_is_red": "field_5f3a6001e9fcc"
        +"components_4_image": "937"
        +"_components_4_image": "field_5f3a6001e9fcd"
        +"components_6_title": ""
        +"_components_6_title": "field_5f3a622be9fdb"
        +"components_6_text": """
          <p><strong>Choose the leading call center solution </strong></p>\r\n
          <p>Vocalcom is a world leader and international supplier of cloud-based call center solutions for customer service, sales, telemarketing and debt collection. Our call center solution enables you to manage your inbound and outbound customer contacts across all communication channels within a single unified platform.</p>\r\n
          <p>&nbsp;</p>\r\n
          <p><strong>20 years of expertise in customer experience and call center solutions</strong></p>\r\n
          <p>For 20 years, Vocalcom has been supporting companies of all sizes and in all industries with its robust, high-performing call center solution for managing customer interactions and offering an effortless omnichannel experience.</p>\r\n
          <p>&nbsp;</p>\r\n
          <p><strong>Rely on our expert teams around the world</strong></p>\r\n
          <p>Vocalcom’s local experts provide multifaceted support for the deployment of your call center and customer service solution. Our consulting, professional training and customer success management services ensure hassle-free deployment of your project.</p>
          """
        +"_components_6_text": "field_5f3a6232e9fdc"
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        +"post_date_gmt": "2020-07-02 12:18:38"
        +"comment_status": "closed"
        +"ping_status": "closed"
        +"post_password": ""
        +"post_name": "call-center-solutions"
        +"to_ping": ""
        +"pinged": ""
        +"post_modified": "2020-10-05 16:56:36"
        +"post_modified_gmt": "2020-10-05 14:56:36"
        +"post_content_filtered": ""
        +"guid": "https://www.vocalcom.com/?page_id=69"
        +"menu_order": 0
        +"post_mime_type": ""
        +"comment_count": "0"
        +"filter": "raw"
        +"status": "publish"
      }
    ]
  }
  "wp_head" => FunctionWrapper {#2608
    -_class: null
    -_function: "wp_head"
    -_args: []
    -_use_ob: false
  }
  "wp_footer" => FunctionWrapper {#2611
    -_class: null
    -_function: "wp_footer"
    -_args: []
    -_use_ob: false
  }
]

Custom Context

array:31 [
  "timber" => TimberManager {#5336
    -configuration: array:3 [
      "timber" => array:2 [
        "views_location" => "/views"
        "links" => array:2 [
          "archives" => array:1 [
            "news" => "post"
          ]
          "pages" => array:1 [
            "page_exemple" => 2
          ]
        ]
      ]
      "wordpress" => array:7 [
        "show_admin_bar" => false
        "clear_head_for_yoast" => true
        "query_vars" => array:5 [
          0 => "custom_var_1"
          1 => "custom_var_2"
          2 => "custom_var_3"
          3 => "custom_var_4"
          4 => "custom_var_5"
        ]
        "theme_supports" => array:6 [
          0 => "title-tag"
          1 => "post-formats"
          2 => "post-thumbnails"
          3 => "menus"
          4 => array:2 [
            "support" => "html5"
            "arg" => array:5 [ …5]
          ]
          5 => "yoast-seo-breadcrumbs"
        ]
        "menus" => array:2 [
          "primary" => "Menu Principal"
          "secondary" => "Menu Secondaire"
        ]
        "remove_action" => array:1 [
          "wp_head" => "wp_generator"
        ]
        "images_sizes" => array:1 [
          "square_sm" => array:3 [
            "w" => 300
            "h" => 300
            "crop" => array:2 [ …2]
          ]
        ]
      ]
      "acf" => array:2 [
        "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
        "options" => array:1 [
          "options_page" => array:2 [
            "page" => array:4 [ …4]
            "sub_menus" => array:10 [ …10]
          ]
        ]
      ]
    ]
  }
  "services" => TimberService {#7901}
  "translations" => array:2 [
    "yagami_demo_title" => "Site de démonstration<br/> du starter thème "Yagami Adveris""
    "yagami_demo_content" => "Ce site Wordpress de démonstration présente le starter Adveris avec le thème "Yagami Adveris". Ce starter installe nativement les modules clés pour un site Wordpress optimisé. Le thème est ensuite adapté au design 100% sur-mesure créé par le studio créatif de l'agence."
  ]
  "src" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src"
  "img" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src/img"
  "dist" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/dist"
  "options" => array:30 [
    "scripts_analytics" => ""
    "cookies_banner_text" => "En poursuivant votre navigation, vous acceptez l’utilisation des cookies pour vous proposer des services adaptés et mesurer la fréquentation du site. <a href="https://www.vocalcom.com/mentions-legales/#cookies">En savoir plus</a>"
    "footer_copyright" => "© Tous droits réservés - <a href="https://www.vocalcom.com/mentions-legales">Mentions légales</a> - Création du site : <a href="https://www.adveris.fr" target="_blank" rel="noopener">Adveris</a>"
    "option_contact_phone" => "01 83 62 85 80"
    "option_contact_email" => "[email protected]"
    "option_contact_email_address" => "13 rue Uzès, 75002 Paris"
    "options_header_logo" => array:24 [
      "ID" => 11348
      "id" => 11348
      "title" => "logo-vocalcom"
      "filename" => "logo-vocalcom.svg"
      "filesize" => 12700
      "url" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
      "link" => "https://www.vocalcom.com/logo-vocalcom-3/"
      "alt" => ""
      "author" => "1"
      "description" => ""
      "caption" => ""
      "name" => "logo-vocalcom-3"
      "status" => "inherit"
      "uploaded_to" => 0
      "date" => "2020-10-02 20:58:13"
      "modified" => "2020-10-02 20:58:13"
      "menu_order" => 0
      "mime_type" => "image/svg+xml"
      "type" => "image"
      "subtype" => "svg+xml"
      "icon" => "https://www.vocalcom.com/wp-includes/images/media/default.png"
      "width" => 311
      "height" => 49
      "sizes" => array:21 [
        "thumbnail" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "thumbnail-width" => 150
        "thumbnail-height" => 150
        "medium" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
        "medium-width" => 300
        "medium-height" => 300
        "medium_large" => "https://www.vocalcom.com/wp-content/uploads/2020/10/logo-vocalcom.svg"
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        "text" => "<p>interactions processed annually</p>\n"
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    "text_404" => """
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      <p class="mb-25">We apologize for the inconvenience.</p>\n
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    "button_404" => array:3 [
      "title" => "Back to home"
      "url" => "https://www.vocalcom.com/"
      "target" => ""
    ]
    "script_contact" => """
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    "lien_vers_le_blog" => array:3 [
      "title" => "Blog"
      "url" => "https://www.vocalcom.com/blog/"
      "target" => ""
    ]
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      "missing" => 0
      "translated_name" => "French"
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  "templateName" => "templates/flexible.php"
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  "zone" => "Europe/London"
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  "body_class" => "page-template page-template-templates page-template-flexible page-template-templatesflexible-php page page-id-69 page-parent"
  "site" => Site {#2552
    +admin_email: "[email protected]"
    +blogname: null
    +charset: "UTF-8"
    +description: "Un site utilisant WordPress"
    +id: null
    +language: "en-US"
    +multisite: false
    +name: "Vocalcom"
    +pingback_url: "https://www.vocalcom.com/xmlrpc.php"
    +siteurl: null
    +theme: Theme {#2602
      +name: "Yagami - Adveris"
      +version: ""
      +parent: false
      +parent_slug: null
      +slug: "yagami-adveris"
      +uri: "https://www.vocalcom.com/wp-content/themes/yagami-adveris"
      -theme: WP_Theme {#2603
        +update: false
        -theme_root: "/var/www/vocalcom.com/htdocs/wp-content/themes"
        -headers: array:13 [
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          "ThemeURI" => ""
          "Description" => "Custom starter to build wordpress theme from scratch"
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          "AuthorURI" => "https://www.linkedin.com/in/k%C3%A9vin-vacherot-b9a004a2/"
          "Version" => ""
          "Template" => ""
          "Status" => ""
          "Tags" => "yagami, blank"
          "TextDomain" => "Yagami"
          "DomainPath" => ""
          "RequiresWP" => ""
          "RequiresPHP" => ""
        ]
        -headers_sanitized: array:2 [
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          "Version" => ""
        ]
        -name_translated: null
        -errors: null
        -stylesheet: "yagami-adveris"
        -template: "yagami-adveris"
        -parent: null
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        -cache_hash: "4514eacb10839afd6e1b558e83c3a993"
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      +ID: null
      +object_type: null
    }
    +title: "Vocalcom"
    +url: "https://www.vocalcom.com"
    +home_url: "https://www.vocalcom.com"
    +site_url: "https://www.vocalcom.com"
    +rdf: "https://www.vocalcom.com/feed/rdf/"
    +rss: "https://www.vocalcom.com/feed/rss/"
    +rss2: "https://www.vocalcom.com/feed/"
    +atom: "https://www.vocalcom.com/feed/atom/"
    +ID: null
    +object_type: null
    +"pingback": "https://www.vocalcom.com/xmlrpc.php"
  }
  "request" => Request {#2604
    +post: []
    +get: array:1 [
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    ]
    +id: null
    +ID: null
    +object_type: null
  }
  "user" => false
  "theme" => Theme {#2602}
  "posts" => PostQuery {#2606
    +found_posts: 1
    #userQuery: false
    #queryIterator: QueryIterator {#2607
      -_query: WP_Query {#5302
        +query: array:2 [
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          "pagename" => "call-center-solutions"
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          "pagename" => "call-center-solutions"
          "error" => ""
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          "name" => "call-center-solutions"
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          "paged" => 0
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          "meta_value" => ""
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          "sentence" => ""
          "title" => ""
          "fields" => ""
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          "embed" => ""
          "category__in" => []
          "category__not_in" => []
          "category__and" => []
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          "tag__and" => []
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          "lazy_load_term_meta" => true
          "update_post_meta_cache" => true
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          "posts_per_page" => 10
          "nopaging" => false
          "comments_per_page" => "50"
          "no_found_rows" => false
          "order" => "DESC"
        ]
        +tax_query: null
        +meta_query: WP_Meta_Query {#2689
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          +primary_id_column: null
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        +date_query: false
        +queried_object: WP_Post {#2701
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          +post_date_gmt: "2020-07-02 12:18:38"
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          +post_title: "Capabilities"
          +post_excerpt: ""
          +post_status: "publish"
          +comment_status: "closed"
          +ping_status: "closed"
          +post_password: ""
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          +to_ping: ""
          +pinged: ""
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          +post_content_filtered: ""
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          +post_type: "page"
          +post_mime_type: ""
          +comment_count: "0"
          +filter: "raw"
        }
        +queried_object_id: 69
        +request: """
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        +posts: & array:1 [
          0 => WP_Post {#2690
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            +post_author: "1"
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            +post_date_gmt: "2020-07-02 12:18:38"
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            +post_type: "page"
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            +comment_count: "0"
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            +"status": "publish"
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            +"slug": "call-center-solutions"
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              "components_1_pages_1_title" => "Omnichannel"
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              "components_1_pages_2_title" => "Reports & Analytics"
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        +"_components_3_image": "field_5f3a6082e9fd3"
        +"components_3_title": "Improve your agents’ experience"
        +"_components_3_title": "field_5f3a6082e9fcf"
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        +"components_3_button": array:3 [
          "title" => "Learn more"
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        ]
        +"_components_3_button": "field_5f3a6082e9fd1"
        +"components_3_is_red": "1"
        +"_components_3_is_red": "field_5f3a6082e9fd2"
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        +"components_2_button": array:3 [
          "title" => "Learn more"
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        +"components_4_title": "Manage your contact center from Salesforce"
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        +"components_4_button": array:3 [
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        ]
        +"_components_4_button": "field_5f3a6001e9fcb"
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        +"_components_4_is_red": "field_5f3a6001e9fcc"
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        +"_components_4_image": "field_5f3a6001e9fcd"
        +"components_6_title": ""
        +"_components_6_title": "field_5f3a622be9fdb"
        +"components_6_text": """
          <p><strong>Choose the leading call center solution </strong></p>\r\n
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          <p><strong>20 years of expertise in customer experience and call center solutions</strong></p>\r\n
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          <p><strong>Rely on our expert teams around the world</strong></p>\r\n
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        +"post_date_gmt": "2020-07-02 12:18:38"
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        +"post_mime_type": ""
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      }
    ]
  }
  "wp_head" => FunctionWrapper {#2608
    -_class: null
    -_function: "wp_head"
    -_args: []
    -_use_ob: false
  }
  "wp_footer" => FunctionWrapper {#2611
    -_class: null
    -_function: "wp_footer"
    -_args: []
    -_use_ob: false
  }
  "menu" => array:2 [
    "primary" => Menu {#2613
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#7612
          +children: array:7 [
            0 => MenuItem {#7591 …70}
            1 => MenuItem {#7593 …72}
            2 => MenuItem {#7601 …72}
            3 => MenuItem {#7574 …72}
            4 => MenuItem {#7564 …72}
            5 => MenuItem {#7552 …72}
            6 => MenuItem {#7546 …72}
          ]
          +has_child_class: true
          +classes: array:14 [
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            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
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            6 => "page-item-69"
            7 => "current_page_item"
            8 => "current-menu-ancestor"
            9 => "current-menu-parent"
            10 => "current_page_parent"
            11 => "current_page_ancestor"
            12 => "menu-item-91"
            13 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-69 current_page_item current-menu-ancestor current-menu-parent current_page_parent current_page_ancestor menu-item-91 menu-item-has-children"
          +level: 0
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          +url: "https://www.vocalcom.com/call-center-solutions/"
          +PostClass: "Timber\Post"
          +current: true
          +current_item_parent: true
          +current_item_ancestor: true
          #menu: Menu {#2613}
          #_name: null
          #_menu_item_object_id: "69"
          #_menu_item_url: ""
          #menu_object: Post {#2589
            +ImageClass: "Timber\Image"
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            +custom: array:12 [ …12]
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            +"_menu_item_classes": array:1 [ …1]
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            +"_menu_anchor": "field_5f6092fedfe99"
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            +"url": "https://www.vocalcom.com/call-center-solutions/"
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            +"attr_title": ""
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            +"classes": array:12 [ …12]
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            +"current": true
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            +"current_item_parent": true
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          }
          +id: 91
          +ID: 91
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            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
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            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "0"
            "_is_disabled" => "field_5f6092fedfe99"
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          +"___content": null
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          +"post_author": "1"
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          +"__type": null
          +"_menu_item_type": "post_type"
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          +"_is_disabled": "field_5f6092fedfe99"
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          +"post_modified_gmt": "2020-09-30 07:29:07"
          +"post_content_filtered": ""
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          +"__title": "Capabilities"
          +"status": "publish"
          +"name": "Capabilities"
        }
        1 => MenuItem {#7534
          +children: array:3 [
            0 => MenuItem {#7532 …72}
            1 => MenuItem {#7530 …72}
            2 => MenuItem {#7528 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-1767"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-1767 menu-item-has-children"
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          +post_name: "1767"
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          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2613}
          #_name: null
          #_menu_item_object_id: "71"
          #_menu_item_url: ""
          #menu_object: Post {#7535
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
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            +custom: array:12 [ …12]
            #___content: null
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            #_next: []
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            #_css_class: null
            +id: 1767
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            +post_type: "nav_menu_item"
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            #__type: null
            +"_menu_item_type": "post_type"
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            +"_menu_item_classes": array:1 [ …1]
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            +"_menu_anchor": "field_5f6092fedfe99"
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            +"_is_disabled": "field_5f6092fedfe99"
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            +"target": ""
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          ]
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          +"_is_disabled": "field_5f6092fedfe99"
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          +"__title": "Solutions"
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          +"name": "Solutions"
        }
        2 => MenuItem {#7526
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          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1771 menu-item-has-children"
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          +post_name: "products"
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          #menu: Menu {#2613}
          #_name: null
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          #_menu_item_url: "#"
          #menu_object: Post {#7527 …65}
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          +"name": "Offers"
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        3 => MenuItem {#7518
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          +has_child_class: true
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          #menu: Menu {#2613}
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          #menu_object: Post {#7519 …65}
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          +"name": "Resources"
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        4 => MenuItem {#7514
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          #menu: Menu {#2613}
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          #menu_object: Post {#7515 …65}
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          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:59"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:32"
          +"post_modified_gmt": "2020-09-30 07:29:32"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=86"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 86
          +"menu_item_parent": "0"
          +"object_id": "80"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "About Us"
          +"status": "publish"
          +"name": "About Us"
        }
      ]
      +id: 4
      +ID: 4
      +term_id: 4
      +name: "Main menu - Anglais"
      +title: "Main menu - Anglais"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: "primary"
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu-anglais"
      +"term_group": 0
      +"term_taxonomy_id": 4
      +"parent": 0
      +"count": 44
      +"filter": "raw"
      +"term_order": "0"
    }
    "secondary" => Menu {#2495
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#7992
          +children: array:7 [ …7]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-674 menu-item-has-children"
          +level: 0
          +post_name: "674"
          +url: "https://www.vocalcom.com/fr/logiciel-centre-appel/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2495}
          #_name: null
          #_menu_item_object_id: "549"
          #_menu_item_url: ""
          #menu_object: Post {#7987 …66}
          +id: 674
          +ID: 674
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [ …13]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:24"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Fonctionnalités"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "0"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:24"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:13"
          +"post_modified_gmt": "2020-10-16 09:06:13"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=674"
          +"menu_order": 1
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 674
          +"menu_item_parent": "0"
          +"object_id": "549"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Fonctionnalités"
          +"status": "publish"
          +"name": "Fonctionnalités"
        }
        1 => MenuItem {#7927
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-671 menu-item-has-children"
          +level: 0
          +post_name: "671"
          +url: "https://www.vocalcom.com/fr/solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2495}
          #_name: null
          #_menu_item_object_id: "632"
          #_menu_item_url: ""
          #menu_object: Post {#7928 …66}
          +id: 671
          +ID: 671
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [ …13]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-09-07 16:55:33"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:33"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=671"
          +"menu_order": 34
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 671
          +"menu_item_parent": "0"
          +"object_id": "632"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7919
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-670 menu-item-has-children"
          +level: 0
          +post_name: "670"
          +url: "https://www.vocalcom.com/fr/produits/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2495}
          #_name: null
          #_menu_item_object_id: "642"
          #_menu_item_url: ""
          #menu_object: Post {#7920 …65}
          +id: 670
          +ID: 670
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:34"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Produits"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:34"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=670"
          +"menu_order": 38
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 670
          +"menu_item_parent": "0"
          +"object_id": "642"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Produits"
          +"status": "publish"
          +"name": "Produits"
        }
        3 => MenuItem {#7911
          +children: array:1 [ …1]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1866 menu-item-has-children"
          +level: 0
          +post_name: "ressources-2"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2495}
          #_name: null
          #_menu_item_object_id: "1866"
          #_menu_item_url: "#"
          #menu_object: Post {#7912 …65}
          +id: 1866
          +ID: 1866
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-14 18:56:49"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Ressources"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 16:56:49"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1866"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1866
          +"menu_item_parent": "0"
          +"object_id": "1866"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Ressources"
          +"status": "publish"
          +"name": "Ressources"
        }
        4 => MenuItem {#7907
          +children: array:2 [ …2]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-983 menu-item-has-children"
          +level: 0
          +post_name: "notre-entreprise"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2495}
          #_name: null
          #_menu_item_object_id: "983"
          #_menu_item_url: "#"
          #menu_object: Post {#7908 …65}
          +id: 983
          +ID: 983
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-10 14:42:50"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Notre entreprise"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-10 12:42:50"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:16"
          +"post_modified_gmt": "2020-10-16 09:06:16"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=983"
          +"menu_order": 44
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 983
          +"menu_item_parent": "0"
          +"object_id": "983"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Notre entreprise"
          +"status": "publish"
          +"name": "Notre entreprise"
        }
      ]
      +id: 3
      +ID: 3
      +term_id: 3
      +name: "Main menu"
      +title: "Main menu"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: null
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu"
      +"term_group": 0
      +"term_taxonomy_id": 3
      +"parent": 0
      +"count": 46
      +"filter": "raw"
      +"term_order": "0"
    }
  ]
]

Super Globals


$_COOKIE
array:1 [
  "_icl_current_language" => "en"
]
$_SERVER
array:51 [
  "SERVER_SOFTWARE" => "Apache/2.4.41 (Ubuntu)"
  "REQUEST_URI" => "/call-center-solutions/"
  "USER" => "www-data"
  "HOME" => "/var/www"
  "SCRIPT_NAME" => "/index.php"
  "QUERY_STRING" => ""
  "REQUEST_METHOD" => "GET"
  "SERVER_PROTOCOL" => "HTTP/1.1"
  "GATEWAY_INTERFACE" => "CGI/1.1"
  "REDIRECT_URL" => "/call-center-solutions/"
  "REMOTE_PORT" => "36916"
  "SCRIPT_FILENAME" => "/var/www/vocalcom.com/htdocs/index.php"
  "SERVER_ADMIN" => "[no address given]"
  "CONTEXT_DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "CONTEXT_PREFIX" => ""
  "REQUEST_SCHEME" => "https"
  "DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "REMOTE_ADDR" => "162.158.154.80"
  "SERVER_PORT" => "443"
  "SERVER_ADDR" => "146.59.199.96"
  "SERVER_NAME" => "www.vocalcom.com"
  "SERVER_SIGNATURE" => "<address>Apache/2.4.41 (Ubuntu) Server at www.vocalcom.com Port 443</address>\n"
  "PATH" => "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
  "HTTP_CDN_LOOP" => "cloudflare"
  "HTTP_CF_CONNECTING_IP" => "18.207.102.38"
  "HTTP_CF_REQUEST_ID" => "061b4b633b00000d9a9805c000000001"
  "HTTP_ACCEPT_LANGUAGE" => "en-US,en;q=0.5"
  "HTTP_ACCEPT" => "text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8"
  "HTTP_USER_AGENT" => "CCBot/2.0 (https://commoncrawl.org/faq/)"
  "HTTP_CF_VISITOR" => "{\"scheme\":\"https\"}"
  "HTTP_X_FORWARDED_PROTO" => "https"
  "HTTP_CF_RAY" => "5ea57b4b999e0d9a-LHR"
  "HTTP_X_FORWARDED_FOR" => "18.207.102.38"
  "HTTP_CF_IPCOUNTRY" => "US"
  "HTTP_ACCEPT_ENCODING" => "gzip"
  "HTTP_CONNECTION" => "Keep-Alive"
  "HTTP_HOST" => "www.vocalcom.com"
  "proxy-nokeepalive" => "1"
  "SSL_TLS_SNI" => "www.vocalcom.com"
  "HTTPS" => "on"
  "WPR_ENC" => "_gzip"
  "WPR_SSL" => "-https"
  "REDIRECT_STATUS" => "200"
  "REDIRECT_SSL_TLS_SNI" => "www.vocalcom.com"
  "REDIRECT_HTTPS" => "on"
  "REDIRECT_WPR_ENC" => "_gzip"
  "REDIRECT_WPR_SSL" => "-https"
  "FCGI_ROLE" => "RESPONDER"
  "PHP_SELF" => "/index.php"
  "REQUEST_TIME_FLOAT" => 1604064529.2761
  "REQUEST_TIME" => 1604064529
]

User


false