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Contact Center Integration

An open contact center platform that integrates into your business processes

Integrate your contact center solution with your CRM and your business applications to boost your productivity and give your customers a richer and more personalized experience.

Enrich your contact center with powerful integration capabilities

Vocalcom offers a diverse range of APIs and webservices to integrate your contact center with your CRM, WFO, WFM, speech analytics, mobile and other business applications to increase your productivity and customer satisfaction.

CRM connectors

Easily access contextual customer data and provide personalized responses by integrating Vocalcom’s solution with leading CRM applications: Salesforce, Zendesk, Microsoft Dynamics, etc.

Native Salesforce solution

Manage your contact center directly from Salesforce to provide a personalized, omnichannel customer experience with Vocalcom Salesforce Edition, natively available in Salesforce.

WFM & WFO

Mine the statistics from your Vocalcom contact center to organize your flows and optimize your resources with advanced workforce management (WFM) and workforce optimization (WFO) solutions.

Speech analytics

Transform your customer conversations into text to detect keywords and customers’ moods, either from recordings or in real time. Identify problems and adjust your scripts on the fly to improve customer satisfaction.

APIs and webservices

Vocalcom offers a variety of API connectors and webservices to integrate your contact center with your business software—ERP, HR tools, online payment solutions, mobile applications, etc.
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Manage your contact center through Salesforce

With Vocalcom Salesforce Edition, your contact center solution is natively available in Salesforce and all of your omnichannel interactions with customers can be managed in a single application: Salesforce. Improve your agents’ effectiveness and provide personalized service for each customer request.

Interested in our solutions?

+1 888 622 5266

Get in touch and try it out