With Vocalcom’s omnichannel cloud contact center solution, manage your inbound and outbound contacts across all interaction channels on a single unified platform.
The Vocalcom omnichannel contact center provides a single cloud platform for all customer interactions, across all channels, and improves your agents’ efficiency. Start on one channel and switch to another to provide an effective and seamless response to each customer request, or add another channel with just a few clicks.
Benefit from an omnichannel contact center designed to improve customer satisfaction. Your agents have access to all contextual customer data and their interaction history across all channels. They recognize each customer and can restart the conversation anytime with ease to provide a quick and personalized response.
Your agents can use the media blending capabilities of Vocalcom’s omnichannel contact center to manage several channels during the same time frame: phone, chat, email, etc. Their versatility improves and so does your flexibility, making it easy to adjust to contact volumes on each channel.
Vocalcom’s omnichannel contact center features real-time dashboards and activity reports spanning all channels, all within an intuitive interface, optimizing your agents’ efficiency on each channel. Our smart tools facilitate quick decisions and improve customer satisfaction!
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