Contact Center Software for
Vocalcom edition for Microsoft Dynamics seamlessly integrate a robust set of contact center features into Microsoft Dynamics.
Less Hassle. More Control. The Contact Center software solutions from Vocalcom integrate directly with Microsoft Dynamics CRM to feed all the necessary information directly to where it needs to go. Your call agents work with one interface, one system, one solution instead of jumping around from application to application as they do in so many contact centers today. With our contact center software you get the most sophisticated contact center platform to reduce average handle time, increase firt call resolution, maximize agent productivity and drive to measurable outcomes. Whether you're on your desktop or on the go, you have everything you need to be more productive, and satisfy your customers.
Vocalcom's contact center software solution for Microsoft Dynamics gives your agents a complete integrated desktop solution that enables them to better manage every customer interaction for a faster resolution.
Vocalcom contact center smanagement software for Microsoft Dynamics CRM gives you a full control over the customer experience by providing the tools you need to track, respond and report on customer interactions. Gain complete visibility into agent metrics and your entire operations through live dashboards and powerful reporting tools. All calls can be easily recorded, archived and located when required. All details are automatically updated and embedded as part of the Microsoft Dynamics CRM activity record. Vocalcom contact center software for Microsoft Dynamics provides full call control features transfers and consult features, post call wrap-up, agent status control, and more.
Discover the Customer Service Accelerator. Vocalcom contact center software solution, provides you everything you need for a productive contact center, and happy agents. The solution includes full contact center functionality, including ACD, IVR, call recording, screen pops, IM, web chat, a visual IVR editor, collaborative tools, comprehensive embedded agent desktop interactions capabilities, as well as robust reporting and analytics directly integrated into Microsoft Dynamics CRM. Our easy-to-use contact center software provides you all the contact center management tools and features you need to create an engaging, world-class contact center, increase profits and build customer loyalty.