Omnichannel Contact Center Software

Experience the full power of Vocalcom to sell more, and deliver effortless customer experiences that will increase loyalty, satisfaction, and profits

  • Contact center software : Eliminate screen switching with intuitive interface

    Grow sales efficiently and serve your customers better

    A single interface for managing all customer interactions

    Our Contact Center Software provides the rich functionality of ACD with fast and smart routing, IVR, CTI screen pop, and the latest technologies and capabilities on the market – from multi-channel self-service to real-time customer feedback to proactive outbound solutions, to our new mobile API. All of this is delivered with minimal customer effort. With our contact center software enable your agents to provide your customers a better experience with faster and more responsive service, by moving efficiently between social media, mobile care, live chat, email, and voice calls. Customers love it and customer service representatives love it too. Our customers see dramatic improvements in their core metrics like call handle time and first call resolution, while also improving customer effort scores an NPS. See our contact center software reviews ›

    Here is evrything you need to increase profits and build customer loyalty. Reduce your expenses by using lower-cost channels. And consistently deliver a unified, efficient, and highly personalized experience that builds customer loyalty and reduces costs through efficiency gains. Vocalcom All-in-One contact center software is designed from the ground up to maximize first contact resolution, reduce customer effort, and build customer relationships that are more meaningful, personal, and productive.

  • Contact center software: Reduce call handling times

    More satisfaction, better engagement and a faster resolution

    Simplified call management, complete call monitoring and scalability

    Make service easy. Give your agents the real-time context, and the tools for collaboration that allow them to deliver faster and effective customer service. Vocalcom contact center software, allows you to personalize your customers’ experiences, by sharing details like customer history and screen pop data across contact all channels. And with a pool of agents, regardless of location, assisting your customers and prospects through their preferred contact channel, you are equipped to deliver the right customer experience every time. Features like skills-based routing and prioritized calls improve your first-call resolution rates. Queue callback routing gives your customers the option to receive an agent callback when their position arrives to the front of the queue. It's Simple. It‘s Powerful. Request a demo ›

    Your business moves fast. So should your contact center. Vocalcom contact center software enable your business to deliver a unified and highly personalized customer experience that fosters long-term loyalty-Fom your call center, to the web, social media, mobile apps and in-store. Leverage this complete, multichannel Contact center software solution to match customers with the most appropriate resource every time they contact you.

  • Multi-channel contact center software

    Better Customer Engagements, Greater Customer Experiences

    Managing the performance of your contact center just got easier

    Simplify your day-to-day management using a single web-based interface to manage your reportings, flows, agents and their skills, as well as quickly adapt to market changes that can impact your business. Whether you're on your desktop or on the go, you have everything you need to be more productive, sell more, and satisfy your customers. Overall, your contact center will be able to provide outstanding customer satisfaction through highly empowered agents. What's more, you can integrate your headquarters, remote offices, and outsourced locations so they operate seamlessly, enabling you to eliminate overtime costs and reduce overhead. With Vocalcom, you can manage all of your cases faster, in a unified agent experience.

    In addition, supervisors can monitor, start, and stop campaigns from their iPad, while on the move; and. Supervisors can see real-time updates for defined KPIs. Dashboards can be customized by business users for monitoring and reporting. Whether you're on your desktop or on the go, you have everything you need to be more productive, and manage your contact center. Improve your customer service eliminating hold time, adding value to mobile environment, delivering proactive outbound communications, offering a face-to-face web customer service, responding in real-time on social media, and providing consistent cross-channel conversations. The best customer experiences are personal, consistent and carry context across interaction channels and touch points

4.8/5 on 59 verified customer reviews