• Part 1 – Three Questions You Need to Ask Before Investing in Cloud Call Center Software

    Gartner predicts that by the end of 2016, over 50 percent of all Global 1000 companies will have stored customer-sensitive data in the public cloud. Cloud telephony has truly supercharged the contact center, and it has not gone unnoticed, as evidenced by the rapidly rising adoption rate of cloud-based services. If you have several physical or expensive call centers...

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  • Part 3 – Top Features of the World’s Most Disruptive Cloud Call Center Solution

    In the first two parts of this series, we brought to light six features that enable Vocalcom to stay ahead of the competition. Continuing with this momentum, let’s take a look at three final call center applications we bring to the table that encompass the call center of the future. PCI-DSS compliances Payment Card Industry Data Security Standard (PCI-DSS)...

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  • Part 2 – Three Questions You Need to Ask Before Investing in Cloud Call Center Software

    Businesses are expanding to take on more operations to satisfy fluctuating customer demand; therefore, a business’ ability to quickly, flexibly and cost-efficiently adapt to today’s rapidly changing business environment is crucial. A huge competitive advantage of taking your call center to the cloud is that you can meet essentially any change thrown your way. In a global survey commissioned...

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  • Part 1 – Top 2013 Disaster Recovery Predictions

    The disaster recovery (DR)-as-a-Service (DRaaS) market is quickly and consistently growing, with key drivers, trends, and untapped areas of opportunity. In a recent global DRaaS and business continuity market report, it was estimated that the market would grow from $640.8 million this year to $5.77 billion by 2018 – representing a CAGR of 55.2 percent in only five years....

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  • Part 3 – Three Questions You Need to Ask Before Investing in Cloud Call Center Software

    In the first two parts of this series, we discussed why you should consider staffing flexibility and overall business agility when considering cloud call center software. In the final part of this series, we’re bringing this full circle to discuss what these two considerations support together – business continuity. Business continuity entails day-to-day responsibilities, such as system backups and...

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  • Cloud-Based Software Continues to Represent a Sizeable Portion of IT Budgets

    Cloud-based software and services are truly starting to impact IT decision makers within the small- to medium-sized business (SMB). SMBs are rising to the cloud to meet a variety of critical business needs – whether it’s supporting productivity solutions, content filtering, backup/recovery or for business continuity. This momentum is more than evident in a new “State of the SMB...

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  • Part 2 – Top 2013 Disaster Recovery Predictions

    Call centers leveraging cloud telephony – including virtual or hosted call centers – enjoy maximized disaster recovery (DR) efforts. And businesses are rising to the cloud in astonishing numbers, especially when looking to protect private customer information. In fact, Gartner predicts that by the end of 2016, over 50 percent of all Global 1000 companies will have stored customer-sensitive...

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  • Part 3 – Top 2013 Disaster Recovery Predictions

    In the first two parts of this series, we predicted that disaster recovery would remain a major selling point for companies and that small- to medium-sized businesses (SMBs) would continue to be a large area of opportunity for solutions providers. Now, let’s take a look at one last prediction for the rapidly growing disaster recovery space. Prediction #3: Disaster...

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  • The Numbers Don’t Lie: Hosted Unified Communications is Defining the Contact Center

    It is undeniable: Every company today is challenged with the balancing act of keeping business efficiency uncompromised while satisfying budget constraints or limitations. This is especially true for smaller companies that may not have access to the expendable finances or resources that larger enterprises enjoy. Throw an economic downturn in the mix and you’d assume business investments would follow...

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