Vocalcom shines in GetApp’s Cloud Contact Center Software Category Leader ranking. GetApp, a Gartner company, released its Q3 2016 ranking of the top cloud-based Contact Center Software applications has once again put Vocalcom at the top of the list by a large margin, while Talkdesk and Shotel battled it out for second and third, respectively, with only 3 points separating the two.
Notably, Vocalcom is one of only a handful of Call Center solutions with a mobile app.Based on five unique factors each worth 20 points, the ranking is meant for business owners and decision makers looking for a shortlist of Contact Center software for their growing company. The five data points included in the ranking are user reviews, software security, mobile app availability, software integrations, and media presence, each contributing to a total potential score of 100.
“Vocalcom has lead the Cloud Contact Center Software ranking for the past year, and it continues to dominate thanks to high scores for user reviews and integrations, each contributing 18 points to its total score. Notably, Vocalcom is one of only a handful of Contact Center solutions with a mobile app, which adds another 13 points to its total to help keep it on top. Talkdesk and ShoreTel remained strong in second and third, but it was Sharpen who surprised this quarter, debuting at number four with a perfect 20 for its user reviews and an impressive 19 in security,” says Suzie Blaszkiewicz, project manager of the Category Leader rankings.
See the entire Q3 2016 ranking of the top 25 Contact Center solutions here.
GetApp, a Gartner company, is the leading premium business app discovery platform on the web. Headquartered in Barcelona (Spain), GetApp serves as a platform for user-generated and editorial reviews of software and apps for businesses.
For over 20 years, we have put the customer at the center of all we do, and we passionately believe that great customer experiences drive great business outcomes. What makes Vocalcom customer contact technology stand out is that in addition to advanced customer contact features, it gives you flexibility and boundless customization. Our award-winning omnichannel customer interaction platform enables businesses to drive a more effective sales team, and create effortless omnichannel customer experiences, journeys, and relationships. It provides full visibility and valuable context in the customer journey across all touchpoints, channels and interactions, to help companies engage their customers and employees while delivering transformative business results. Vocalcom is trusted by more than 3,700 customers to orchestrate over 10 billion customer interactions per year in the cloud and on premises with the lowest cost and effort. Spanning 128 countries and six continents, Vocalcom’s customers include Webhelp, Cardif Insurance, Thalys, Kabel Deutschland, VINCI, Disney, ITV, SFR Numéricable, AB InBev, Air Methods, GazProm, Orange, Australian Credit and Finance, and Kia Motors.
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